This Shipping & Delivery Policy ("Policy") explains how Grandha Vahak manages the shipment, delivery, and collection of physical books and related materials through the Grandha Vahak Platform.
This Policy applies to all Members using:
By placing a book request or using our Services, you acknowledge that you have read and accepted this Shipping & Delivery Policy together with our Terms & Conditions and Membership Agreement.
Grandha Vahak provides doorstep delivery and return collection of physical books through authorized logistics partners.
Books are dispatched from:
depending on availability and operational requirements.
Grandha Vahak currently delivers to serviceable locations across India.
Availability depends upon:
Certain remote or restricted areas may experience longer delivery timelines or temporary suspension of services.
Once a Member successfully places a book request and all eligibility requirements are met, Grandha Vahak will begin processing the order.
Processing includes:
Processing normally begins within one business day, excluding Sundays and public holidays where applicable.
Grandha Vahak strives to deliver books as quickly as possible.
Typical delivery timelines are:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 1–3 Business Days |
| Major Cities | 2–4 Business Days |
| Other Locations | 4–6 Business Days |
These timelines are estimates only and are not guaranteed.
Depending on operational circumstances, deliveries may be completed:
Actual delivery times depend on logistics availability, destination, weather conditions, operational factors, and other circumstances beyond our reasonable control.
Grandha Vahak works with trusted third-party logistics providers to deliver and collect books safely.
Delivery partners may vary based on:
Grandha Vahak reserves the right to change logistics partners without prior notice.
Delivery charges, if applicable, will be displayed before order confirmation.
Depending on the applicable membership plan, shipping charges may be:
Applicable taxes, where required by law, will be displayed separately.
Members are responsible for providing:
Incorrect or incomplete information may result in:
Members may update their delivery address before dispatch through the Grandha Vahak Platform or by contacting Customer Support.
Once an order has been dispatched, address modifications may not be possible.
Grandha Vahak will make reasonable efforts to accommodate changes but cannot guarantee successful rerouting.
A delivery may be considered unsuccessful where:
Where feasible, additional delivery attempts may be arranged according to the policies of the logistics provider.
A shipment may be considered successfully delivered when:
Grandha Vahak reserves the right to require identity or OTP verification for certain deliveries.
Although Grandha Vahak strives to meet estimated delivery timelines, delays may occur due to:
Grandha Vahak shall not be liable for delays arising from circumstances beyond its reasonable control.
Members should inspect packages upon delivery.
If a shipment appears:
Members should notify Grandha Vahak within 48 hours of delivery through:
Supporting photographs may be requested to assist the investigation.
Grandha Vahak may provide shipment updates through:
Availability of tracking features depends on the logistics partner.
Grandha Vahak also manages the collection of borrowed books after the borrowing period ends.
Book returns are governed by the Book Borrowing Policy and Membership Terms.
Members should ensure books are securely packed using the return packaging provided or other suitable protective packaging where applicable.
Grandha Vahak is responsible for arranging shipment through authorized logistics providers.
However, we shall not be liable for delays, interruptions, or delivery failures arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, governmental actions, transportation disruptions, civil disturbances, or failures attributable to third-party logistics providers.
Our responsibility is fulfilled upon the lawful handover of the shipment to the designated logistics provider for delivery.
If you have any questions, concerns, or require assistance regarding shipping, delivery, book dispatch, reverse logistics, tracking, damaged shipments, delayed deliveries, or any other aspect of the Grandha Vahak Services, you may contact us through one of the following support channels.
Members can submit a support ticket directly through the Grandha Vahak Platform.
The Support Center enables Members to:
The Support Ticket System is the preferred method for reporting service-related issues, as it allows for faster tracking, efficient resolution, and complete communication history.
If you are unable to access the Support Center, you may contact us via email.
Shipping & Logistics
📧 shipping@grandhavahak.com
General Customer Support
📧 support@grandhavahak.com
Grandha Vahak will make reasonable efforts to acknowledge and respond to support requests within a reasonable timeframe.
Response times may vary depending on:
Some issues may require additional time for investigation and resolution.
Where applicable, Grandha Vahak may communicate important service updates through:
These notifications may include delivery delays, operational disruptions, maintenance announcements, or other service-related updates.
Grandha Vahak may modify this Shipping & Delivery Policy from time to time.
The latest version will always be available on the official Grandha Vahak Platform and shall supersede all previous versions.