Welcome to Grandha Vahak.
Grandha Vahak ("Grandha Vahak", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our members, visitors, institutional partners, organizational partners, community partners, library partners, and other individuals who interact with our services.
This Privacy Policy explains how Grandha Vahak collects, uses, stores, processes, shares, protects, retains, and otherwise handles personal information obtained through our digital platforms and related services.
We recognize that privacy is a fundamental aspect of user trust. Accordingly, we are committed to processing personal information responsibly, transparently, and in accordance with applicable laws and recognized privacy principles. We continuously review and enhance our privacy practices to maintain the security, integrity, and confidentiality of the information entrusted to us.
This Privacy Policy applies to all services offered under the Grandha Vahak ecosystem, including but not limited to:
Grandha Vahak operates a technology-enabled ecosystem that connects readers, libraries, educational institutions, organizations, communities, and other authorized partners to improve access to printed books and encourage lifelong reading. Delivering these services requires the responsible collection and processing of certain categories of information. This Privacy Policy explains the circumstances under which such information may be collected and how it is managed throughout its lifecycle.
We are committed to collecting only the information reasonably necessary to provide our services, comply with legal obligations, improve user experience, maintain platform security, prevent fraud, and fulfill our contractual and operational responsibilities. We do not collect personal information indiscriminately, nor do we sell personal information to third parties for independent commercial marketing purposes.
By accessing, browsing, registering for, subscribing to, or otherwise using any Grandha Vahak service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, disclosure, storage, and processing of your information as described herein, subject to applicable laws. Where your consent is required by law, Grandha Vahak will obtain such consent through appropriate mechanisms before processing your personal information.
This Privacy Policy should be read together with our Terms & Conditions, Membership Agreement, Book Borrowing & Return Policy, Shipping & Delivery Policy, Cookie Policy, Community Guidelines, and any additional policies, notices, or agreements that may apply to specific services, programs, or partnerships offered by Grandha Vahak. In the event of any inconsistency between this Privacy Policy and a service-specific privacy notice, the service-specific notice shall prevail only to the extent of such inconsistency.
Grandha Vahak may engage trusted third-party service providers to facilitate certain aspects of our services, including payment processing, logistics and delivery, cloud hosting, analytics, communication services, identity verification, fraud prevention, customer support, and other operational functions. Such service providers are permitted to process personal information only to the extent necessary to perform services on our behalf and are expected to maintain appropriate standards of confidentiality and security in accordance with applicable contractual and legal requirements.
We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. While we strive to employ commercially reasonable security measures and industry-recognized practices, no method of electronic transmission, internet communication, cloud storage, or digital processing can be guaranteed to be completely secure. Accordingly, users acknowledge the inherent risks associated with electronic communications and online services.
As Grandha Vahak continues to expand its services, introduce new technologies, establish new partnerships, or respond to evolving legal and regulatory requirements, this Privacy Policy may be updated periodically. Material changes will be communicated through appropriate channels where required by applicable law. Continued use of Grandha Vahak services following the effective date of any updated Privacy Policy constitutes acceptance of the revised policy, except where additional consent is required.
Grandha Vahak is committed to maintaining a transparent and accountable approach to privacy. If you have any questions regarding this Privacy Policy, your personal information, or our privacy practices, you may contact us using the details provided in the "Contact Information" and "Grievance Redressal" sections of this Privacy Policy.
Your trust is fundamental to our mission. We appreciate the confidence you place in Grandha Vahak and remain committed to protecting your privacy while delivering secure, reliable, and accessible services that connect people with knowledge through the enduring value of printed books.
This Privacy Policy applies to the collection, use, processing, storage, disclosure, retention, transfer, and protection of personal information by Grandha Vahak in connection with all products, services, platforms, programs, and business operations operated, owned, licensed, or managed by Grandha Vahak, unless expressly governed by a separate privacy notice.
The purpose of this Privacy Policy is to provide individuals with a clear understanding of how Grandha Vahak manages personal information throughout the lifecycle of its services while maintaining transparency, accountability, and compliance with applicable legal and regulatory requirements.
This Privacy Policy applies to all Grandha Vahak services, including but not limited to:
Unless otherwise stated, all current and future services offered under the Grandha Vahak brand shall be governed by this Privacy Policy.
This Privacy Policy applies to all individuals who interact with Grandha Vahak in any capacity, including but not limited to:
Grandha Vahak primarily operates within the Republic of India.
This Privacy Policy applies regardless of the geographical location from which an individual accesses Grandha Vahak services, subject to applicable laws and regulations.
Where Grandha Vahak expands its operations into additional jurisdictions, supplementary privacy notices or jurisdiction-specific disclosures may be published where legally required.
This Privacy Policy applies across all official Grandha Vahak digital platforms, including but not limited to:
This Privacy Policy also applies to information collected through official communication channels operated by Grandha Vahak, including customer support systems, email correspondence, online forms, surveys, and other authorized digital interactions.
Certain interactions with Grandha Vahak may occur outside our digital platforms.
Accordingly, this Privacy Policy also applies to personal information collected through lawful offline interactions, including but not limited to:
Information collected through offline channels will be processed in accordance with this Privacy Policy unless an alternative privacy notice is expressly provided.
Grandha Vahak services may integrate with or make available certain third-party products or services, including but not limited to:
This Privacy Policy governs only the personal information processed by Grandha Vahak.
Third-party websites, applications, services, or platforms operate under their own privacy policies, terms, and practices. Grandha Vahak does not control and is not responsible for the privacy, security, or data handling practices of independent third parties. Users are encouraged to review the applicable privacy policies of such third-party services before providing personal information.
This Privacy Policy does not apply to:
Nothing in this section limits Grandha Vahak's obligations where applicable laws require otherwise.
This Privacy Policy forms an integral part of the Grandha Vahak legal and governance framework.
Depending upon the nature of the services used, this Privacy Policy should be read together with, where applicable:
In the event of any inconsistency between this Privacy Policy and a service-specific privacy notice, the service-specific notice shall prevail solely with respect to the relevant service.
By accessing, browsing, registering for, subscribing to, participating in, or otherwise using any Grandha Vahak service, you acknowledge that you have read and understood this Privacy Policy.
Where required by applicable law, Grandha Vahak will seek your explicit consent before processing personal information that requires such consent.
If you do not agree with this Privacy Policy or any future revisions thereto, you should discontinue the use of the relevant Grandha Vahak services. Continued use of the services after the effective date of any revised Privacy Policy shall constitute acceptance of the revised terms, except where applicable law requires a different form of consent.
For the purposes of this Privacy Policy, the following terms shall have the meanings set forth below. Unless the context otherwise requires, words in the singular include the plural and vice versa, and references to one gender include all genders.
"Grandha Vahak", "we", "our", or "us" refers to Grandha Vahak, its owners, authorized representatives, affiliates, subsidiaries (if any), successors, assigns, employees, officers, directors, contractors, consultants, service providers, and authorized business partners responsible for operating the Grandha Vahak ecosystem.
"Services" means all products, features, functionalities, platforms, applications, websites, mobile applications, subscription services, book discovery services, book borrowing services, delivery services, return services, institutional programs, organizational programs, community initiatives, library partnerships, customer support services, events, APIs, software, technologies, and any other offerings made available by Grandha Vahak from time to time.
"Platform" refers collectively to all official digital properties owned, operated, or authorized by Grandha Vahak, including websites, subdomains, mobile applications, customer portals, dashboards, APIs, and future digital services.
A "User" means any individual who accesses, browses, visits, interacts with, or otherwise uses any part of the Grandha Vahak Platform, regardless of whether such individual registers for an account or purchases a subscription.
A "Member" means a User who has successfully registered for a Grandha Vahak account and has been granted access to one or more services under an applicable membership or subscription plan.
A "Subscriber" means a Member who has enrolled in an active subscription plan offered by Grandha Vahak and is entitled to receive services in accordance with the applicable subscription terms.
An "Account" means the registered digital profile created by or on behalf of a User for accessing Grandha Vahak Services.
An Account may include personal information, membership details, subscription information, transaction history, communication preferences, reading activity, and other service-related records maintained by Grandha Vahak.
"Personal Information" means any information relating to an identified or identifiable natural person that is collected, generated, received, stored, or otherwise processed by Grandha Vahak.
Personal Information may include, but is not limited to:
Where applicable under relevant laws, "Sensitive Personal Information" refers to categories of information that receive enhanced legal protection due to their confidential nature.
Grandha Vahak collects and processes such information only where necessary, lawful, and proportionate to the services provided.
"Processing" means any operation performed on Personal Information, whether by automated or manual means, including collection, recording, organization, storage, adaptation, retrieval, consultation, use, analysis, disclosure, sharing, transmission, transfer, combination, restriction, deletion, destruction, or any other handling of information.
"Reading Activity" refers to information relating to a Member's interaction with Grandha Vahak Services, including but not limited to:
Reading Activity does not imply that Grandha Vahak monitors the actual content read by a Member beyond information reasonably necessary to provide its Services.
A "Book" refers to any printed publication, educational material, literary work, reference material, periodical, or other physical reading resource made available through Grandha Vahak or its authorized partners.
A "Library" means any participating public library, private library, educational library, institutional library, community library, or other authorized book repository connected to the Grandha Vahak ecosystem.
An "Institution" refers to any school, college, university, educational trust, coaching centre, educational society, training institution, or other educational organization that participates in Grandha Vahak services.
An "Organization" refers to any company, corporation, partnership, government body, public sector undertaking, non-governmental organization (NGO), charitable trust, foundation, corporate entity, or other legally recognized organization participating in Grandha Vahak programs.
A "Community" means any registered group participating in Grandha Vahak Community Services, including but not limited to resident welfare associations, villages, reading clubs, cultural associations, youth groups, religious organizations, social organizations, neighborhood groups, and other recognized community bodies.
"GV Readers' Collective" refers to the official community reading initiative established and administered by Grandha Vahak to promote collaborative reading, literary engagement, discussions, and community-based educational activities.
Participation in GV Readers' Collective shall be governed by the applicable terms, guidelines, and community policies issued by Grandha Vahak.
"GV Community Reading Box" refers to the curated rotating collection of physical books provided by Grandha Vahak to participating communities for a designated reading cycle, subject to applicable membership plans, availability, operational policies, and program guidelines.
A "Partner" means any individual or legal entity that has entered into an authorized business, operational, educational, library, logistics, publishing, sponsorship, CSR, technology, or community partnership with Grandha Vahak.
A "Service Provider" means any third party engaged by Grandha Vahak to perform services on its behalf, including but not limited to payment processing, cloud hosting, logistics, communication services, customer support, analytics, technology infrastructure, fraud prevention, identity verification, or other operational functions.
"Applicable Law" means all statutes, regulations, rules, governmental orders, judicial decisions, regulatory guidelines, and legally enforceable requirements applicable to Grandha Vahak and its Services, including amendments thereto from time to time.
"Consent" means any freely given, specific, informed, unconditional, and unambiguous indication by which an individual signifies agreement to the processing of Personal Information for one or more specified purposes, in accordance with applicable law.
Where required by law, Grandha Vahak shall obtain consent through appropriate affirmative mechanisms before processing Personal Information.
A "Business Day" means any day on which Grandha Vahak is ordinarily open for business, excluding weekends, public holidays, and officially declared holidays applicable to its principal place of business, unless otherwise specified.
"Applicable Policies" means this Privacy Policy together with all other policies, agreements, notices, procedures, operational guidelines, membership rules, and legal documents published or issued by Grandha Vahak from time to time that govern the use of its Services.
Unless expressly stated otherwise:
Grandha Vahak collects information that is reasonably necessary to establish, operate, secure, improve, and administer its services. The information we collect depends on the nature of your interaction with our Platform, the services you use, your account settings, and applicable legal or operational requirements.
We collect information directly from you, automatically through your interaction with our Platform, and, where legally permissible, from authorized third-party sources.
The categories of information described below are intended to provide transparency regarding the types of information that may be collected. The actual information collected may vary depending on the services you use and your interactions with Grandha Vahak.
We may collect information that identifies or relates to an individual, including:
We may collect contact details necessary to communicate with you, including:
When you create or maintain an account, we may collect information relating to your membership, including:
Grandha Vahak does not intentionally store plaintext passwords.
Depending on your membership or participation, we may collect information relating to:
To provide library services, we may collect information relating to your interaction with books and library resources, including:
Grandha Vahak does not monitor or record the contents of books that you read beyond information reasonably necessary to operate its services.
Where book delivery or collection services are provided, we may collect information necessary to facilitate logistics operations, including:
Where payments are made through Grandha Vahak or authorized payment service providers, we may collect transaction-related information, including:
Grandha Vahak does not intentionally store complete payment card numbers, CVV numbers, UPI PINs, internet banking credentials, or similar payment authentication credentials. Such information is processed, where applicable, through authorized payment service providers in accordance with their respective security standards and privacy practices.
Where services are provided to educational institutions, we may collect information relating to:
Collection of student information is subject to applicable laws, institutional agreements, and, where required, appropriate parental or guardian authorization.
For organizational and Corporate Social Responsibility (CSR) programs, we may collect information including:
For community-based programs, we may collect information relating to:
When you communicate with Grandha Vahak, we may collect information contained within those communications, including:
When you access our Platform, certain technical information may be collected automatically, including:
Further details regarding automatically collected information are provided in subsequent sections of this Privacy Policy.
Depending on your device settings, permissions, and the services you use, Grandha Vahak may collect location-related information necessary to facilitate service delivery, logistics, fraud prevention, or operational functionality.
Location information may include:
Precise device location will not be collected without your permission where such permission is required by applicable law or the operating system of your device.
Where legally permitted and operationally necessary, Grandha Vahak may receive information from authorized third parties, including:
Grandha Vahak processes such information only for legitimate and lawful purposes in accordance with applicable legal requirements.
Certain information is entirely voluntary.
You may choose to provide additional information such as:
Choosing not to provide optional information may limit access to certain optional features but will not generally prevent you from accessing core services, except where such information is reasonably required for the provision of those services.
Unless expressly required by law or necessary for a specific service, Grandha Vahak does not intentionally collect or request:
Where additional categories of information become necessary due to the introduction of new services or legal requirements, Grandha Vahak will update this Privacy Policy and, where required, provide appropriate notice or obtain consent before collecting such information.
Grandha Vahak collects Personal Information that you voluntarily provide when you interact with our Platform or Services. This information enables us to establish and maintain your account, deliver requested services, facilitate book borrowing and returns, communicate with you, administer membership programs, respond to enquiries, and fulfill our contractual and legal obligations.
You are responsible for ensuring that the information you provide is accurate, complete, current, and lawfully provided. Where you provide information relating to another individual, you represent that you are authorized to do so and, where required by applicable law, have obtained the necessary consent from that individual.
Providing certain Personal Information may be mandatory for the provision of specific Services. Failure to provide such information may prevent Grandha Vahak from delivering or administering those Services.
When you create a Grandha Vahak account or register for any of our Services, you may be asked to provide information including, but not limited to:
Certain information may be required to verify your identity, establish eligibility for membership, or comply with legal and operational requirements.
When you subscribe to or renew a Grandha Vahak membership, you may provide information relating to:
Grandha Vahak uses this information solely for administering your membership and delivering the requested Services.
To facilitate the delivery, collection, and return of books, you may voluntarily provide:
You are responsible for ensuring that the delivery information provided is accurate and kept up to date.
You may choose to personalize your Grandha Vahak account by voluntarily providing information such as:
Providing profile information is generally optional unless specifically required for a particular Service.
When you communicate with Grandha Vahak, you voluntarily provide information contained in your communications, including:
We may maintain records of such communications to assist with support, quality assurance, training, compliance, dispute resolution, and service improvement.
You may voluntarily provide information regarding your literary interests, including:
Such information helps personalize certain aspects of the Services where available.
Where Services are accessed through an educational institution, authorized representatives may provide information including:
Educational institutions are responsible for ensuring that any Personal Information shared with Grandha Vahak has been collected and disclosed in accordance with applicable laws and appropriate authorizations.
Organizations participating in Grandha Vahak programs may voluntarily provide information such as:
Such information is used solely for administering organizational partnerships and related Services.
Participants in Grandha Vahak Community Services may voluntarily provide information including:
Community administrators may also provide information necessary to coordinate approved community activities.
When you register for workshops, reading programs, literary festivals, competitions, webinars, seminars, book launches, awareness campaigns, or other Grandha Vahak events, you may provide information including:
Certain events may have additional terms or privacy notices, which will apply in addition to this Privacy Policy.
Individuals or entities interested in partnering with Grandha Vahak may voluntarily submit information relating to:
Information submitted during partnership discussions may be retained for evaluation, communication, compliance, and contractual purposes.
Where Grandha Vahak offers employment or internship opportunities, applicants may voluntarily submit information including:
Such information shall be processed in accordance with applicable employment practices and legal requirements.
In certain circumstances, you may provide Personal Information relating to another individual, such as:
By providing such information, you represent and warrant that you are duly authorized to do so and that any required consent or legal authority has been obtained.
Grandha Vahak reserves the right to request evidence of such authorization where reasonably necessary.
You are responsible for ensuring that all Personal Information submitted to Grandha Vahak is:
If your Personal Information changes, you should update your account or notify Grandha Vahak within a reasonable period so that we may maintain accurate records.
Grandha Vahak shall not be responsible for delays, failed deliveries, communication issues, or service interruptions resulting from inaccurate, incomplete, or outdated information provided by you.
Providing certain categories of Personal Information is voluntary.
However, where particular information is reasonably required to verify your identity, establish your membership, process payments, deliver books, facilitate returns, comply with legal obligations, or otherwise provide requested Services, your decision not to provide such information may limit or prevent our ability to offer those Services.
Grandha Vahak will only request information that is reasonably necessary for the legitimate operation, administration, security, or legal compliance of its Services and will not require the disclosure of unnecessary Personal Information as a condition of accessing core features, except where such disclosure is essential for the provision of the requested Service.
Grandha Vahak automatically collects certain information when you access, browse, or interact with our Platform and Services. This information helps us operate our systems securely, maintain platform performance, improve user experience, detect and prevent fraud, troubleshoot technical issues, comply with legal obligations, and enhance the reliability and functionality of our Services.
Automatically collected information generally does not require you to manually provide it and may be generated through your browser, device, operating system, network connection, application, cookies, similar technologies, or server infrastructure.
The extent of information collected may vary depending on your device settings, browser configuration, operating system, permissions granted, and the specific Services you access.
When you access Grandha Vahak, we may automatically collect technical information about the device and software used to access our Services, including:
This information helps us optimize the Platform for different devices and improve service reliability.
We may automatically collect information relating to your network connection, including:
Such information assists with security, fraud prevention, diagnostics, and service optimization.
We may automatically collect information about how users interact with the Platform, including:
This information helps us understand how our Services are used and identify opportunities for improvement.
When using the Grandha Vahak website or mobile applications, we may automatically record operational information such as:
These records help ensure the proper functioning and security of our Services.
Grandha Vahak maintains system-generated logs for operational, security, and compliance purposes.
Such logs may include:
System logs are retained only for legitimate operational, security, auditing, legal, or regulatory purposes.
To protect our Platform, Members, and partners, we may automatically collect information relevant to security, including:
This information assists Grandha Vahak in detecting unauthorized access, fraudulent activity, abuse, and potential cybersecurity threats.
We may automatically collect diagnostic information relating to the operation of our Services, including:
This information enables us to identify technical issues, improve stability, and enhance user experience.
Grandha Vahak may automatically collect certain information through cookies and similar technologies.
Such technologies may help us:
Detailed information regarding cookies and similar technologies is provided in the Cookies & Similar Technologies section of this Privacy Policy and our separate Cookie Policy, where applicable.
When you use Grandha Vahak mobile applications, certain information may be collected automatically depending on your device settings and permissions, including:
Where mobile operating systems require your permission before collecting certain categories of information, Grandha Vahak will request such permission through the appropriate system mechanisms.
Certain Grandha Vahak Services, such as book delivery and collection, may require location-related information.
Depending on your device settings and permissions, we may automatically collect:
Precise GPS or device location information will only be collected where:
You may withdraw location permissions through your device settings at any time. However, doing so may affect the availability or functionality of certain location-dependent Services.
Where Grandha Vahak integrates with authorized third-party technologies or service providers, certain technical information may be exchanged automatically to facilitate service delivery.
Examples include:
Grandha Vahak limits such exchanges to information reasonably necessary for the operation of the relevant Service.
Grandha Vahak may generate aggregated, statistical, anonymized, or de-identified information derived from automatically collected data.
Such information:
Where reasonably possible, Grandha Vahak takes steps to ensure that aggregated or de-identified information cannot be readily used to identify an individual.
Unless expressly required for a specific Service and authorized by you or permitted by applicable law, Grandha Vahak does not intentionally and automatically collect:
Where future Services require access to additional device capabilities or categories of information, Grandha Vahak will provide appropriate notice, request any permissions required by your operating system or applicable law, and update this Privacy Policy where necessary.
Grandha Vahak is committed to the principle of data minimization.
Accordingly, we endeavor to collect only the information that is reasonably necessary to:
We regularly review our information collection practices to ensure that automatically collected information remains proportionate to the purposes for which it is processed and consistent with applicable privacy and data protection requirements.
Grandha Vahak uses cookies and similar technologies to operate, maintain, secure, and improve its Platform and Services. These technologies help us provide a consistent, secure, and efficient user experience while enabling essential website functionality, remembering user preferences, analyzing platform performance, and protecting our systems against fraud and unauthorized access.
This section explains how Grandha Vahak uses cookies and similar technologies, the choices available to you, and how you may manage your preferences.
Cookies are small text files that are placed on your computer, mobile device, tablet, or other internet-connected device when you visit a website or use certain online services.
Cookies help websites recognize your browser, remember your preferences, maintain secure sessions, and improve overall functionality.
Cookies generally do not contain information that directly identifies you. However, where cookies are associated with your account or other identifiable information, they may be treated as Personal Information under applicable law.
In addition to cookies, Grandha Vahak may use similar technologies, including but not limited to:
For simplicity, these technologies are collectively referred to as "Cookies" throughout this Privacy Policy unless the context requires otherwise.
Grandha Vahak uses Cookies for legitimate operational purposes, including:
Cookies are not used to read data stored elsewhere on your device or to access information unrelated to your interaction with Grandha Vahak.
Depending on the Services you access, Grandha Vahak may use the following categories of Cookies.
These Cookies are essential for the operation and security of the Platform.
They enable functions such as:
Without these Cookies, certain Services may not function correctly.
Functional Cookies help remember your preferences to improve your experience.
Examples include:
These Cookies improve convenience without fundamentally changing the operation of the Platform.
Subject to applicable law and your preferences where required, Grandha Vahak may use Cookies that help us understand how our Platform is used.
These Cookies may collect information such as:
This information is generally analyzed in aggregated or de-identified form wherever reasonably practicable.
Security Cookies help protect both Grandha Vahak and its users by assisting with:
These Cookies are an important part of maintaining the security and integrity of our Services.
Session Cookies are temporary Cookies that remain on your device only for the duration of your browsing session.
They are generally deleted automatically when you close your browser or terminate your session.
Session Cookies are commonly used for:
Persistent Cookies remain on your device for a specified period or until manually deleted.
They may be used to remember:
Persistent Cookies are retained only for as long as reasonably necessary for their intended purpose.
Where you use Grandha Vahak mobile applications, similar technologies such as secure tokens, application storage, SDKs, or device-based identifiers may be used instead of browser-based Cookies.
These technologies serve similar purposes, including:
The specific technologies used may vary depending on the operating system and application version.
Certain authorized third-party service providers engaged by Grandha Vahak may place or access Cookies on our behalf where necessary to provide services such as:
Grandha Vahak endeavors to engage reputable service providers that implement appropriate privacy and security safeguards.
The use of Cookies by independent third parties remains subject to their respective privacy policies and applicable contractual arrangements.
Most web browsers allow you to:
You may also manage Cookie preferences through available settings within the Grandha Vahak Platform where such functionality is provided.
Please note that disabling or restricting certain Cookies may affect the availability, performance, security, or functionality of some features of the Platform.
Where required by applicable law, Grandha Vahak will request your consent before placing or accessing Cookies that are not strictly necessary for the operation of the Platform.
You may withdraw or modify your Cookie preferences at any time using available preference management tools or browser settings.
Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.
Some browsers provide a "Do Not Track" ("DNT") feature.
As there is currently no universally accepted standard governing the interpretation or implementation of DNT signals, Grandha Vahak may not respond consistently to browser-based DNT requests.
Where industry standards or applicable laws require recognition of such signals in the future, Grandha Vahak will review and update its practices accordingly.
Cookies may remain on your device for varying periods depending on their purpose.
Some Cookies expire when your browsing session ends, while others may remain until they expire automatically or are manually deleted.
Grandha Vahak periodically reviews Cookie retention periods to ensure they remain appropriate and proportionate to the purposes for which they are used.
As technology evolves, Grandha Vahak may adopt additional technologies that perform functions similar to Cookies in order to improve security, functionality, accessibility, and service delivery.
Where such technologies materially affect the processing of Personal Information, Grandha Vahak will update this Privacy Policy and, where required by applicable law, provide appropriate notice or obtain your consent before implementing such technologies.
Grandha Vahak is committed to using Cookies and similar technologies responsibly, transparently, and in accordance with applicable privacy and data protection laws.
We do not use Cookies to access unrelated information stored on your device, monitor your activities outside our Platform, or engage in unauthorized tracking practices.
Our use of Cookies is guided by the principles of necessity, proportionality, transparency, security, and respect for user privacy. We continually review our Cookie practices to ensure they remain aligned with evolving legal requirements, industry standards, and the legitimate expectations of our Members and users.
Grandha Vahak collects certain device and technical information when you access or use our Platform. This information enables us to provide secure, reliable, and efficient Services, optimize platform performance, diagnose technical issues, maintain system integrity, and protect our users against fraud, abuse, and unauthorized access.
The collection of device and technical information is limited to what is reasonably necessary for the operation, security, maintenance, and continuous improvement of our Services.
Depending on the device, browser, operating system, and Services used, Grandha Vahak may collect technical information including, but not limited to:
This information assists us in delivering a consistent experience across different devices and software environments.
When you connect to the Grandha Vahak Platform, we may automatically collect certain network-related information, including:
Network information is used primarily for security, diagnostics, fraud prevention, service optimization, and lawful compliance.
To ensure compatibility and improve user experience, Grandha Vahak may collect information relating to the browser or application used to access our Services, including:
This information helps us improve platform compatibility and resolve technical issues affecting specific browsers or applications.
Where technically necessary and permitted by applicable law, Grandha Vahak may process device-related identifiers, including:
Grandha Vahak does not use device identifiers to create unauthorized cross-platform or cross-service tracking profiles.
Device identifiers are used only for legitimate operational purposes such as authentication, fraud prevention, notification delivery, and maintaining service continuity.
To improve the reliability and stability of our Platform, Grandha Vahak may collect information relating to system performance, including:
Performance information helps identify operational issues and supports continuous improvement of our Services.
When technical issues occur, Grandha Vahak may automatically generate diagnostic information, including:
Such information is used exclusively for troubleshooting, improving platform stability, resolving software defects, and maintaining operational reliability.
To maintain the security of the Grandha Vahak Platform, we may collect technical information relating to authentication and security events, including:
These records assist in protecting user accounts, detecting unauthorized access, preventing fraud, and supporting incident response activities.
Certain Grandha Vahak mobile application features may request access to specific device capabilities, such as:
Grandha Vahak requests only those permissions that are reasonably necessary for the functionality you choose to use.
You may manage or revoke application permissions through your device settings at any time. Revoking permissions may affect the availability or functionality of certain features.
Technical information may be used to:
Where reasonably practicable, such improvements are based on aggregated or de-identified technical information.
Unless explicitly required for a specific feature, authorized by you, or required by applicable law, Grandha Vahak does not intentionally collect or access:
Should any future Service require access to additional device capabilities, Grandha Vahak will provide clear notice, request any permissions required by your device or applicable law, and update this Privacy Policy where appropriate.
Certain technical information may be processed through trusted third-party service providers that support Grandha Vahak's operations, including providers of:
Grandha Vahak engages such providers under appropriate contractual arrangements and requires them to process information only for authorized purposes consistent with this Privacy Policy and applicable law.
Grandha Vahak follows the principle of data minimization when processing device and technical information.
We endeavor to collect only the technical information that is reasonably necessary to:
We periodically review our technical data collection practices to ensure that they remain proportionate, appropriate, and aligned with evolving legal, technological, and operational requirements.
As the Grandha Vahak ecosystem evolves, new devices, operating systems, and technologies may become supported.
Where the introduction of new technologies results in the collection of additional categories of device or technical information, Grandha Vahak will update this Privacy Policy, provide appropriate notice where required, and obtain any necessary permissions or consent in accordance with applicable law before implementing such changes.
Grandha Vahak is committed to handling device and technical information responsibly and transparently.
We do not use technical information to conduct unauthorized surveillance, access unrelated content on your device, or create intrusive behavioral profiles. Device and technical information is processed only to the extent reasonably necessary to operate, secure, improve, and support our Services, while respecting user privacy and complying with applicable legal and regulatory requirements.
Grandha Vahak may collect, receive, infer, or process location-related information where such information is reasonably necessary to provide, secure, improve, or administer our Services.
As Grandha Vahak operates a physical book borrowing and doorstep delivery ecosystem, certain location information is essential for functions such as account verification, service availability, logistics management, book delivery, book collection, customer support, fraud prevention, and compliance with applicable legal obligations.
Grandha Vahak is committed to collecting only the minimum location information reasonably necessary for these purposes and does not engage in continuous or unauthorized location tracking.
Depending on the Services you use and the permissions you grant, Grandha Vahak may collect or process the following categories of location-related information:
Information voluntarily provided by you, including:
This information is primarily used to facilitate deliveries, collections, correspondence, and determine service availability.
When you access our Platform, we may determine your approximate geographic location using technical information such as:
Approximate location information assists in:
Approximate location does not identify your precise physical location.
Certain Services may require access to your device's precise location.
Where applicable, Grandha Vahak may request access to location services provided by your device, including GPS, Wi-Fi, Bluetooth, or other supported positioning technologies.
Precise location information may be used only for purposes such as:
Grandha Vahak will request your permission before accessing precise device location whenever required by your operating system or applicable law.
Location information may be obtained through one or more of the following sources:
The method of collection depends on the specific Service being used.
Location information may be processed for legitimate purposes, including:
Grandha Vahak does not process location information for purposes that are incompatible with those described in this Privacy Policy unless otherwise permitted or required by applicable law.
Because Grandha Vahak provides physical book delivery and return services, accurate location information is essential to the successful performance of these Services.
Location information may be shared with authorized logistics partners solely to the extent reasonably necessary to:
Logistics partners are authorized to use such information only for performing the services assigned to them and are expected to protect the confidentiality of the information in accordance with applicable contractual and legal obligations.
Where Grandha Vahak provides Services to educational institutions, organizations, or communities, location information may be used to:
Such processing is carried out only to the extent reasonably necessary for the administration of the relevant program.
Where precise device location is collected based on your permission, you may:
Please note that disabling location permissions may affect the availability or functionality of certain Services, including book delivery verification, pickup scheduling, and location-dependent features.
Withdrawal of location permission does not affect the lawfulness of processing carried out before such withdrawal.
Unless expressly required for a specific Service, authorized by you, or required by applicable law, Grandha Vahak does not intentionally:
Grandha Vahak does not sell, rent, or license your precise location information to third parties for their independent marketing purposes.
Certain Services depend on the accuracy of the location information you provide.
You are responsible for ensuring that:
Grandha Vahak shall not be responsible for delays, failed deliveries, unsuccessful pickups, or other service disruptions resulting from inaccurate, incomplete, outdated, or misleading location information provided by you.
Location information is retained only for as long as reasonably necessary to:
Following the expiration of the applicable retention period, location information will be securely deleted, anonymized, or otherwise handled in accordance with Grandha Vahak's data retention policies and applicable law.
Grandha Vahak may introduce additional location-enabled features in the future, such as:
Where such features require the collection of additional categories of location information, Grandha Vahak will provide appropriate notice, update this Privacy Policy where necessary, and obtain any permissions or consent required under applicable law before implementing such features.
Grandha Vahak recognizes that location information can be sensitive and is committed to handling it responsibly.
We collect and process location information only to the extent reasonably necessary for the operation, security, delivery, and improvement of our Services. We do not engage in unauthorized location surveillance or continuous tracking, and we implement appropriate administrative, technical, and organizational safeguards to protect location information against unauthorized access, disclosure, alteration, misuse, or loss.
Our approach to processing location information is guided by the principles of transparency, necessity, proportionality, security, and respect for user privacy.
Membership is fundamental to the services provided by Grandha Vahak. In order to access certain features, borrow books, participate in reading programs, join institutional or community initiatives, or engage with partner services, users may be required to create and maintain a registered Grandha Vahak account.
This section explains the information collected in connection with membership and account management, the responsibilities of Members, and the manner in which such information is processed.
To access certain Services, you may be required to register for a Grandha Vahak account.
During registration, we may request information including:
Grandha Vahak reserves the right to request additional information where reasonably necessary for identity verification, fraud prevention, security, legal compliance, or the provision of specific Services.
Grandha Vahak may offer different categories of membership depending upon the nature of the Services provided.
These may include, without limitation:
Membership categories, eligibility requirements, benefits, limitations, and applicable terms may vary and shall be governed by the relevant Membership Terms and Conditions.
Each Member may maintain a personal account profile containing information necessary for the administration of the Services.
Your membership profile may include:
Members are responsible for keeping their profile information accurate and up to date.
Grandha Vahak implements reasonable administrative, technical, and organizational measures to help protect Member accounts.
Security measures may include:
Members are responsible for maintaining the confidentiality of their account credentials and for all activities occurring under their account unless otherwise required by applicable law.
If you believe your account has been compromised, you should notify Grandha Vahak immediately.
To protect Members, libraries, institutions, organizations, communities, and Grandha Vahak itself, we may verify membership information before providing certain Services.
Verification may include:
Verification procedures may vary depending on the Service requested.
Grandha Vahak maintains records relating to the operation and administration of Member accounts.
These records may include:
These records help us administer memberships, improve Services, resolve disputes, maintain security, and comply with applicable legal obligations.
Where a membership requires a paid subscription or security deposit, Grandha Vahak may maintain records relating to:
Financial transaction information is processed in accordance with the Payment & Transaction provisions of this Privacy Policy.
Certain memberships may be associated with educational institutions, organizations, communities, libraries, or partner entities.
In such cases, account information may include:
Grandha Vahak processes such information only for the administration of the relevant Services and associated programs.
Grandha Vahak may send communications relating to your account or membership, including:
These communications are considered necessary for the operation and administration of your account. Where required by law, marketing or promotional communications will be managed separately and subject to your communication preferences or consent.
You are responsible for ensuring that the information associated with your account remains:
Failure to maintain accurate account information may result in:
Grandha Vahak reserves the right to temporarily suspend, restrict, or limit access to an account where reasonably necessary, including where:
Where reasonably practicable, affected Members will be notified of such action and provided an opportunity to resolve the issue, unless doing so would compromise security, violate applicable law, or interfere with an ongoing investigation.
Members may request the closure of their account, subject to the fulfillment of all outstanding obligations, including:
Closure of an account does not automatically result in the deletion of all information. Certain records may be retained where required for legal, regulatory, accounting, auditing, dispute resolution, fraud prevention, security, or legitimate business purposes, in accordance with this Privacy Policy and applicable law.
Unless you expressly choose to make certain information visible or applicable law requires otherwise, Grandha Vahak does not publicly display:
Where community features, book reviews, reading clubs, or public discussions are available, only the information you choose to share—or information necessary for the operation of those features—will be displayed.
Membership and account information is retained only for as long as reasonably necessary to:
Following the expiration of the applicable retention period, information will be securely deleted, anonymized, or otherwise processed in accordance with Grandha Vahak's data retention policies and applicable law.
Grandha Vahak is committed to protecting the confidentiality, integrity, and security of Member accounts.
We process membership and account information only for legitimate, specified, and lawful purposes, applying the principles of transparency, necessity, proportionality, accountability, and data minimization. We implement appropriate administrative, technical, and organizational safeguards to protect account information against unauthorized access, disclosure, alteration, misuse, or loss.
Our objective is to provide every Member with a secure, reliable, and trustworthy reading ecosystem while respecting individual privacy rights and complying with applicable laws and regulatory requirements.
Book borrowing and reading engagement are core components of the Grandha Vahak ecosystem. In order to provide efficient library services, manage physical book circulation, facilitate deliveries and returns, administer reading programs, and improve user experience, Grandha Vahak processes certain information relating to your borrowing activities and interactions with our Platform.
This section explains the categories of information processed in connection with book borrowing, reading activities, subscriptions, institutional programs, community initiatives, and related Services.
Grandha Vahak is committed to respecting the privacy of our Members' reading choices and processes such information only for legitimate operational, contractual, educational, security, analytical, and legal purposes.
When you borrow books through the Grandha Vahak Platform, we may maintain records including:
These records enable Grandha Vahak to administer library services, maintain inventory, coordinate logistics, and ensure fair access to books.
To enhance your experience, Grandha Vahak may process information relating to your literary interests, including:
Reading preferences help personalize recommendations and improve the relevance of books displayed within the Platform.
Where you participate in Grandha Vahak reading initiatives, we may process information relating to:
Participation information is used to administer programs, recognize achievements, and evaluate the success of educational initiatives.
Where your membership is associated with an educational institution, Grandha Vahak may process information relating to:
Such information is shared with the relevant institution only to the extent necessary for administering the agreed reading program, subject to applicable laws, institutional agreements, and appropriate authorizations.
For Members participating in Grandha Vahak community initiatives, we may process information relating to:
Such information helps Grandha Vahak coordinate community activities, measure engagement, and improve local reading initiatives.
Where available, you may voluntarily contribute:
Information that you choose to publish within public or community-facing areas of the Platform may be visible to other users in accordance with your privacy settings and the applicable features of the Service.
You should exercise appropriate discretion before sharing information publicly.
Grandha Vahak maintains borrowing records to administer membership benefits and ensure compliance with applicable membership policies.
This may include:
Such processing is necessary for the fair administration of our Services and the protection of library resources.
To facilitate physical book circulation, Grandha Vahak may maintain records relating to:
These records support the efficient operation of our doorstep book delivery ecosystem.
Grandha Vahak may analyze borrowing and reading activity in aggregated, statistical, or de-identified form to:
Where reasonably practicable, such analyses are performed using information that does not directly identify individual Members.
Grandha Vahak recognizes that an individual's reading choices may reveal personal interests and preferences.
Accordingly:
Grandha Vahak does not sell or license individual reading histories to third parties for advertising or unrelated commercial purposes.
Borrowing and reading activity records are retained only for as long as reasonably necessary to:
Following the expiration of the applicable retention period, such records may be securely deleted, anonymized, or retained in aggregated form where permitted by applicable law.
Grandha Vahak is committed to protecting the confidentiality of our Members' borrowing and reading activities.
We process borrowing and reading information only for legitimate, specified, and lawful purposes directly related to the operation and improvement of our Services. Appropriate administrative, technical, and organizational safeguards are implemented to protect such information against unauthorized access, disclosure, alteration, misuse, or loss.
Our goal is to foster a trusted reading ecosystem where individuals, institutions, organizations, and communities can explore knowledge with confidence, while maintaining the highest standards of privacy, accountability, and responsible information management.
Grandha Vahak operates a technology-enabled physical book delivery and return ecosystem. To facilitate the borrowing, delivery, collection, and return of books and other eligible library materials, Grandha Vahak processes certain delivery and logistics information that is reasonably necessary to provide these Services.
This section explains how delivery-related information is collected, processed, shared, retained, and protected throughout the logistics lifecycle.
Grandha Vahak processes delivery and logistics information solely for legitimate operational, contractual, security, customer service, and legal purposes.
To facilitate book delivery and return services, Grandha Vahak may collect information including:
The information collected may vary depending on the type of Service requested.
Grandha Vahak uses delivery information to:
Delivery operations may be performed directly by Grandha Vahak or through authorized logistics and courier partners.
To provide nationwide doorstep services, Grandha Vahak may engage trusted third-party logistics providers.
Where necessary, Grandha Vahak may share limited delivery information with such providers, including:
Logistics partners are authorized to process this information solely for the purpose of performing the requested delivery or collection services and are expected to maintain appropriate confidentiality, security, and data protection measures under applicable contractual and legal obligations.
Grandha Vahak may maintain records relating to shipments, including:
Shipment records assist in tracking book movement, resolving disputes, improving delivery efficiency, and maintaining inventory accountability.
To facilitate logistics operations, Grandha Vahak may communicate with you regarding:
These communications may be delivered through email, SMS, telephone calls, in-app notifications, or other communication channels associated with your account.
Such communications are considered operational communications necessary for providing the requested Services.
To improve delivery accuracy and reduce operational errors, Grandha Vahak may verify delivery-related information using reasonable methods, including:
Address verification is conducted solely to facilitate successful service delivery and maintain logistics efficiency.
Where delivery or pickup cannot be successfully completed, Grandha Vahak may maintain records relating to:
These records help improve future service quality and resolve operational issues.
As part of the Grandha Vahak borrowing ecosystem, Members are responsible for returning borrowed books in accordance with the applicable Membership Terms and Conditions.
To administer the return process, Grandha Vahak may process information relating to:
Additional obligations regarding book care, overdue items, fines, damages, and replacement costs are governed by the applicable Membership Terms and Conditions.
Grandha Vahak implements reasonable administrative, technical, and organizational measures designed to safeguard delivery and logistics information throughout the fulfillment process.
These measures may include:
Access to delivery information is limited to personnel and service providers who require such information for legitimate operational purposes.
At present, Grandha Vahak primarily provides Services within territories designated by the Company.
If international delivery services are introduced in the future, Grandha Vahak will update its operational policies and this Privacy Policy to reflect any additional legal, regulatory, customs, or cross-border data processing requirements applicable to such Services.
Delivery and logistics information may be shared, where reasonably necessary, with:
Grandha Vahak does not disclose delivery information for unrelated commercial purposes.
Members are responsible for ensuring that all delivery-related information provided to Grandha Vahak is:
Grandha Vahak shall not be responsible for delays, failed deliveries, additional logistics charges, or service interruptions resulting from inaccurate, incomplete, outdated, or misleading delivery information supplied by Members.
Delivery and logistics records are retained only for as long as reasonably necessary to:
Following the expiration of the applicable retention period, delivery records may be securely deleted, anonymized, or retained in aggregated form where permitted by applicable law.
Grandha Vahak may introduce additional logistics capabilities in the future, including:
Where such Services require additional categories of delivery or logistics information, Grandha Vahak will update this Privacy Policy, provide appropriate notice where required, and obtain any permissions or consent mandated by applicable law.
Grandha Vahak recognizes that delivery information forms an essential part of the trust placed in us by our Members.
We process delivery and logistics information only to the extent reasonably necessary to provide secure, reliable, and efficient book delivery and return Services. Appropriate administrative, technical, and organizational safeguards are implemented to protect such information against unauthorized access, disclosure, alteration, misuse, or loss.
Our logistics ecosystem is designed to uphold the principles of transparency, accountability, data minimization, operational excellence, and respect for the privacy of every Member, institution, organization, and community we serve.
Grandha Vahak does not function as a bank, payment gateway, financial institution, or payment intermediary. We facilitate membership payments through Razorpay, an authorized third-party payment service provider.
Grandha Vahak may collect and process payment-related information in connection with membership subscriptions, security deposits, book-related services, institutional programs, organizational partnerships, community initiatives, donations, value-added services, and other lawful transactions offered through the Platform.
Grandha Vahak is committed to processing payment information securely, responsibly, and in accordance with applicable laws, industry standards, and this Privacy Policy.
Where payment processing is performed by authorized third-party payment service providers, Grandha Vahak limits the collection and retention of payment information to what is reasonably necessary for transaction administration, accounting, customer support, fraud prevention, and legal compliance.
Depending on the Services you use, Grandha Vahak may process payment-related information including:
The categories of information collected may vary depending on the nature of the transaction.
Grandha Vahak may support one or more authorized payment methods, including:
The availability of specific payment methods may vary depending on your location, platform, membership type, or applicable service.
All online payments made through the Grandha Vahak Platform are securely processed by Razorpay Software Private Limited ("Razorpay"), an independent third-party payment service provider.
When you choose to make an online payment, you are securely redirected to, or your payment is processed through, Razorpay's payment infrastructure. Razorpay is responsible for processing payment transactions, payment authentication, payment authorization, settlement, fraud prevention, and compliance with applicable payment industry standards.
Grandha Vahak does not directly process or store your payment credentials.
Your use of Razorpay's payment services is subject to Razorpay's own Terms of Service and Privacy Policy.
Upon successful or unsuccessful completion of a transaction, Grandha Vahak may receive limited transaction-related information from Razorpay, including:
This information is used solely for:
Grandha Vahak does not collect, receive, process, or store sensitive payment credentials, including:
These credentials are processed exclusively by Razorpay through its secure payment infrastructure.
Members should never disclose payment passwords, PINs, OTPs, or authentication credentials to Grandha Vahak employees, customer support personnel, delivery partners, or any third party.
Where applicable, Grandha Vahak may collect billing-related information including:
Billing information is processed for invoicing, taxation, accounting, and legal compliance purposes.
Where applicable, Grandha Vahak may process information relating to:
Refunds and security deposit adjustments are governed by the applicable Membership Terms and Conditions and other contractual arrangements.
To protect Members and the Grandha Vahak Platform, payment-related information may be processed to:
Grandha Vahak may temporarily suspend or review transactions where fraudulent or unauthorized activity is reasonably suspected.
Grandha Vahak maintains transaction records for legitimate operational and legal purposes.
Such records may include:
These records support accounting, auditing, dispute resolution, customer support, and regulatory compliance.
Grandha Vahak shares only the minimum information reasonably necessary to facilitate payment processing.
Payment-related information may be shared only with:
Grandha Vahak does not sell, rent, lease, or disclose payment information to advertisers or unrelated third parties for marketing purposes.
Where Grandha Vahak accepts international payments or processes cross-border transactions in the future, additional financial institutions or payment processors may participate in the transaction.
Such processing will be carried out in accordance with applicable financial regulations, contractual safeguards, and relevant data protection laws governing cross-border payment processing.
Payment-related information is retained only for as long as reasonably necessary to:
After the applicable retention period expires, payment records may be securely deleted, anonymized, or archived where required by applicable law.
Grandha Vahak implements reasonable administrative, technical, and organizational safeguards designed to protect payment-related information.
Such safeguards may include:
Where payment processing is performed by third-party providers, Grandha Vahak endeavors to engage providers that maintain appropriate security standards, including compliance with applicable payment industry requirements where relevant.
Grandha Vahak may introduce additional payment features and financial services in the future, including:
Where such services require additional categories of payment information, Grandha Vahak will update this Privacy Policy, provide appropriate notice where required, and obtain any necessary permissions or consent in accordance with applicable law.
Grandha Vahak recognizes that payment information requires a high standard of care.
We collect and process payment-related information only to the extent reasonably necessary to administer transactions, provide requested Services, comply with legal and financial obligations, protect against fraud, and support our Members.
We are committed to implementing appropriate administrative, technical, and organizational safeguards to protect payment information against unauthorized access, disclosure, alteration, misuse, or loss. Our payment practices are guided by the principles of transparency, accountability, data minimization, security, and compliance with applicable financial and data protection laws.
Grandha Vahak provides specialized Services for educational institutions, including schools, colleges, universities, educational trusts, training centers, libraries, and other recognized educational organizations through the Grandha Vahak Institutions Platform.
Institutional Accounts are designed to enable educational institutions to foster reading habits, manage student participation, monitor institutional reading programs, and collaborate with Grandha Vahak in building a sustainable reading culture.
This section explains how Grandha Vahak collects, processes, uses, and protects information associated with Institutional Accounts.
An authorized representative of an educational institution may create an Institutional Account on behalf of the institution.
During registration, Grandha Vahak may collect information including:
Grandha Vahak may request additional information where reasonably necessary to verify the identity or authority of the institution or its authorized representatives.
Each Institutional Account must be managed by one or more individuals authorized by the institution.
Authorized representatives may include:
The institution is responsible for ensuring that only authorized personnel access and administer the Institutional Account.
Where an institution enrolls students in Grandha Vahak programs, the institution may provide or authorize the collection of information reasonably necessary for administering the Services, including:
Grandha Vahak processes student information only for educational, operational, administrative, security, and legal purposes in accordance with applicable laws and institutional agreements.
Grandha Vahak supports structured reading initiatives for educational institutions.
Institutional Accounts may be used to administer:
Information relating to participation may be maintained to administer these programs effectively.
Grandha Vahak may provide institutions with reports relating to their participation in the Services.
Reports may include:
Where reasonably practicable, reports are presented in aggregated or statistical form.
Grandha Vahak does not disclose unnecessary personal information beyond what is required for the administration of the agreed institutional program or as otherwise authorized by law.
Authorized administrators may have access to certain information necessary to manage their institution's participation.
Such access may include:
Institutional administrators are responsible for maintaining the confidentiality of their account credentials and using the information solely for authorized educational purposes.
Where students are minors, Grandha Vahak expects educational institutions to obtain any permissions, authorizations, or parental or guardian consents required under applicable laws before providing student information or facilitating participation in Grandha Vahak Services.
Nothing in this Privacy Policy transfers those legal responsibilities from the institution to Grandha Vahak unless expressly required by applicable law.
Grandha Vahak may communicate with authorized institutional representatives regarding:
Such communications are considered necessary for the administration of Institutional Accounts.
Institutional information may be shared, where reasonably necessary, with:
Grandha Vahak does not sell or disclose institutional information to unrelated third parties for independent advertising or marketing purposes.
Educational institutions using Grandha Vahak Services agree to:
Institutions remain responsible for the information they provide and the actions performed through their authorized accounts.
Institutional information is retained only for as long as reasonably necessary to:
Upon expiry of the applicable retention period, information may be securely deleted, anonymized, or archived as required by applicable law.
Grandha Vahak may introduce additional services for educational institutions, including:
Where such services require the processing of additional categories of information, Grandha Vahak will provide appropriate notice, update this Privacy Policy where required, and obtain any permissions or consents required under applicable law.
Grandha Vahak is committed to supporting educational institutions with a secure, transparent, and privacy-conscious reading ecosystem.
We process Institutional Account information only for legitimate educational, operational, contractual, security, and legal purposes. Appropriate administrative, technical, and organizational safeguards are implemented to protect institutional information against unauthorized access, disclosure, alteration, misuse, or loss.
Our objective is to help educational institutions cultivate lifelong reading habits while maintaining the highest standards of privacy, accountability, data minimization, and regulatory compliance.
Grandha Vahak provides dedicated Services for organizations, businesses, corporations, public sector entities, non-governmental organizations (NGOs), charitable trusts, foundations, associations, and other legally recognized entities through the Grandha Vahak Organizations Platform.
These Services are designed to facilitate Corporate Social Responsibility (CSR) initiatives, educational sponsorships, community reading programs, institutional partnerships, literacy development projects, book donation campaigns, and other socially impactful programs that promote reading and lifelong learning across India.
This section explains how Grandha Vahak collects, processes, uses, and protects information relating to Organization and CSR Accounts.
Organizations wishing to partner with Grandha Vahak may create an Organization Account through the Platform.
During registration, Grandha Vahak may collect information including:
Additional documentation may be requested where reasonably necessary to verify the identity, authority, or legal status of the organization.
Each Organization Account shall be managed by one or more authorized representatives designated by the organization.
Authorized representatives may include:
The organization remains responsible for all activities performed through its authorized accounts.
Organizations may participate in various literacy and educational initiatives facilitated by Grandha Vahak, including:
Participation information is processed solely for administering and evaluating these programs.
Organizations may voluntarily provide financial contributions, sponsorships, grants, or other forms of support to enable literacy initiatives through Grandha Vahak.
Such contributions may be used, subject to applicable agreements, for purposes including:
Grandha Vahak applies such contributions in accordance with the agreed program objectives, applicable contractual arrangements, and governing laws.
To ensure transparency and accountability, Grandha Vahak may provide participating organizations with reports relating to sponsored programs.
Reports may include:
Where reasonably practicable, reports are provided in aggregated or statistical form.
Grandha Vahak is committed to maintaining transparency in the administration of CSR and sponsorship programs.
Accordingly, Grandha Vahak may maintain records relating to:
These records support accountability, auditing, reporting, and legal compliance.
Organization-related information may be shared, where reasonably necessary, with:
Grandha Vahak does not sell organization or CSR information to unrelated third parties for advertising or marketing purposes.
Organizations participating in Grandha Vahak programs agree to:
Organizations remain responsible for the actions performed through their authorized accounts.
Grandha Vahak may communicate with authorized organizational representatives regarding:
These communications are considered necessary for the administration of Organization Accounts and associated programs.
Organization and CSR-related information is retained only for as long as reasonably necessary to:
Following the applicable retention period, information may be securely deleted, anonymized, or archived in accordance with applicable laws.
Grandha Vahak may expand its Organization Platform to include additional features, including:
Where such services require the processing of additional categories of information, Grandha Vahak will update this Privacy Policy, provide appropriate notice where required, and obtain any permissions or consents required by applicable law.
Unless expressly agreed in writing, an organization's financial contribution or sponsorship does not confer ownership of the Grandha Vahak Platform, its intellectual property, member data, institutional data, community data, operational systems, or library collections.
Organizations shall receive only those reports, acknowledgments, and information expressly agreed upon under the applicable sponsorship or partnership agreement.
Grandha Vahak is committed to building trusted partnerships with organizations that share our vision of making quality reading accessible to every learner and community.
We process Organization and CSR Account information only for legitimate operational, contractual, educational, financial, security, and legal purposes. Appropriate administrative, technical, and organizational safeguards are implemented to protect organizational information against unauthorized access, disclosure, alteration, misuse, or loss.
Our objective is to ensure that every CSR contribution, sponsorship, and partnership is managed with transparency, accountability, integrity, and measurable social impact, enabling organizations to support literacy initiatives with confidence while respecting privacy and complying with applicable laws.
Grandha Vahak provides dedicated community-based Services through the Grandha Vahak Communities Platform, enabling individuals, residential communities, villages, apartments, associations, libraries, clubs, and local groups to participate in organized reading initiatives that promote literacy, knowledge sharing, and lifelong learning.
Community Accounts are designed to facilitate local reading ecosystems through initiatives such as GV Readers' Collective, GV Community Reading Boxes, book clubs, literary discussions, debates, reading circles, author interactions, storytelling sessions, reading competitions, literary festivals, and other community engagement programs.
This section explains how Grandha Vahak collects, processes, uses, and protects information associated with Community Accounts and community participation.
A Community Account may be created by an authorized representative of a participating community.
During registration, Grandha Vahak may collect information including:
Grandha Vahak may request additional information where reasonably necessary to verify the identity or authority of the community or its representatives.
Each Community Account may be administered by one or more authorized representatives, including:
Community representatives are responsible for administering community participation and protecting account credentials.
Members may voluntarily join the GV Readers' Collective, Grandha Vahak's official community reading network.
Participation may include:
Participation in the GV Readers' Collective is voluntary and subject to the applicable Membership Terms and Conditions.
Grandha Vahak may establish GV Community Reading Boxes within participating communities to improve access to books and encourage collective reading.
Community Reading Boxes may:
The operation of Community Reading Boxes may be subject to separate operational guidelines and community agreements.
Community Accounts may participate in programs including:
Grandha Vahak may maintain participation records to administer these programs and improve future community initiatives.
To administer community programs, Grandha Vahak may process information including:
Information is processed only to the extent reasonably necessary for administering the relevant community services.
Grandha Vahak may communicate with community members and coordinators regarding:
These communications are considered necessary for the effective administration of Community Accounts and related programs.
Community-related information may be shared, where reasonably necessary, with:
Grandha Vahak shares only the minimum information necessary for the administration of approved community initiatives and does not sell Community Account information to unrelated third parties.
Grandha Vahak respects the privacy of every community participant.
Unless you voluntarily choose to make information public through community features:
Participation in discussions, book reviews, or community forums is voluntary, and Members are responsible for any information they choose to share publicly.
Participating communities agree to:
Community representatives are responsible for activities performed through their authorized accounts.
Community-related information is retained only for as long as reasonably necessary to:
Following the applicable retention period, information may be securely deleted, anonymized, or archived in accordance with applicable laws.
Grandha Vahak may expand Community Services to include:
Where additional categories of information become necessary, Grandha Vahak will update this Privacy Policy, provide appropriate notice where required, and obtain any permissions or consent required under applicable law.
Grandha Vahak believes that communities play a vital role in building a strong reading culture.
We process Community Account information only for legitimate operational, educational, contractual, security, and legal purposes. Appropriate administrative, technical, and organizational safeguards are implemented to protect Community Account information against unauthorized access, disclosure, alteration, misuse, or loss.
Our goal is to create safe, inclusive, and engaging community reading environments where individuals of all ages can discover books, exchange ideas, participate in meaningful literary activities, and strengthen the culture of reading—while ensuring that privacy, transparency, accountability, and respect for every Member remain at the heart of every community initiative.
Grandha Vahak is committed to protecting the privacy, safety, and personal information of children. As our Services include reading programs, educational initiatives, school partnerships, community literacy projects, and family-oriented memberships, we recognize the importance of handling children's information with the highest level of care and responsibility.
This section explains how Grandha Vahak processes personal information relating to children and minors who use or participate in our Services.
Grandha Vahak believes that every child should have safe and equitable access to knowledge while maintaining appropriate privacy protections.
Accordingly, we are committed to:
Children may access Grandha Vahak Services through:
Where required by applicable law, participation by children shall be subject to the involvement, authorization, or consent of a parent, legal guardian, educational institution, or other authorized representative.
Where reasonably necessary for providing our Services, Grandha Vahak may process information relating to children, including:
We collect only the information reasonably necessary to administer the relevant educational or reading program.
Unless specifically required for the operation of our Services or required by applicable law, Grandha Vahak does not intentionally collect from children:
Parents and legal guardians play an important role in protecting children's privacy.
Parents or guardians are encouraged to:
Where accounts are created by parents or guardians, they remain responsible for activities carried out through those accounts unless otherwise provided by applicable law.
Where children participate through educational institutions, Grandha Vahak expects participating institutions to:
Educational institutions remain responsible for complying with their own legal obligations relating to student information.
Children may participate in community-based literacy initiatives organized through:
Participation records may be maintained to administer these programs, recognize achievements, and improve community engagement.
Grandha Vahak may communicate regarding children's participation with:
Communications may relate to:
Grandha Vahak does not knowingly send direct marketing communications to children where prohibited by applicable law.
Grandha Vahak implements reasonable administrative, technical, and organizational safeguards designed to protect children's personal information.
These safeguards may include:
Access to children's information is limited to individuals who require such access for legitimate educational, operational, security, or legal purposes.
Grandha Vahak recognizes that children's reading interests and educational activities deserve additional privacy protections.
Accordingly:
Subject to applicable law and reasonable identity verification, parents or legal guardians may request to:
Certain information may continue to be retained where required to comply with legal obligations, protect legitimate interests, resolve disputes, or maintain necessary operational records.
Information relating to children is retained only for as long as reasonably necessary to:
Following the applicable retention period, such information may be securely deleted, anonymized, or archived in accordance with applicable law.
Grandha Vahak strives to align its privacy practices with recognized principles of child data protection and continually reviews its policies to promote responsible handling of children's information.
Where Grandha Vahak expands its Services to additional jurisdictions, we may implement additional safeguards or procedures required by applicable child privacy laws in those jurisdictions.
Protecting children's privacy is a fundamental responsibility of Grandha Vahak.
We process children's personal information only for legitimate educational, operational, contractual, security, and legal purposes directly related to providing safe and meaningful reading experiences. We implement appropriate administrative, technical, and organizational safeguards to protect children's information against unauthorized access, disclosure, alteration, misuse, or loss.
Our mission is to create a trusted reading ecosystem where children can discover the joy of books, develop lifelong reading habits, and participate confidently in educational and community initiatives while ensuring that their privacy, dignity, and best interests remain at the forefront of every service we provide.
Grandha Vahak processes personal information only for specified, legitimate, and lawful purposes that are necessary to operate, maintain, improve, protect, and deliver our Services. We are committed to the principles of purpose limitation, data minimization, transparency, and accountability, ensuring that personal information is used only for purposes compatible with those described in this Privacy Policy or otherwise permitted by applicable law.
We do not use personal information for purposes that are incompatible with the original purpose of collection unless we obtain the necessary authorization, consent, or are otherwise permitted or required to do so by applicable law.
We use information to provide and administer the Grandha Vahak Platform and its related Services, including:
Information may be used to:
Information may be processed to:
We use information to:
Where applicable, information is used to:
Grandha Vahak does not process or store your complete payment card details. Online payments are securely processed by authorized third-party payment service providers.
We may use information to:
Information may be used to communicate with you regarding:
Where required by applicable law, promotional communications will only be sent with the appropriate legal basis, and you may opt out where such communications are optional.
To improve your reading experience, Grandha Vahak may use information to:
Personalization is designed to enhance your experience without compromising your privacy.
Information may be used to administer:
Only information reasonably necessary for administering these programs is processed.
Information may be processed to:
Where reasonably practicable, reports provided to sponsoring organizations are prepared using aggregated or statistical information.
Grandha Vahak may use information to administer:
Participation records may be maintained to support these initiatives.
We continuously evaluate and improve our Services.
Information may be used to:
Where reasonably practicable, such analysis is performed using aggregated, anonymized, or de-identified information.
Information may be used to:
Security monitoring is conducted only to the extent reasonably necessary to protect the Platform and its users.
We may process information where necessary to:
Grandha Vahak may use aggregated, anonymized, or de-identified information to:
Such information is processed in a manner that does not reasonably identify individual users wherever practicable.
Information may also be processed for legitimate operational purposes, including:
As Grandha Vahak continues to expand, we may introduce new features, services, partnerships, or programs.
Where these require additional uses of personal information, we will:
Grandha Vahak uses personal information responsibly, fairly, and only for legitimate purposes directly connected with providing our Services.
We are committed to ensuring that personal information is processed in accordance with the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, security, accountability, and respect for individual privacy.
We do not sell personal information, nor do we use it for unrelated commercial purposes without an appropriate legal basis or your authorization where required by applicable law. Our objective is to build a trusted reading ecosystem where individuals, families, institutions, organizations, and communities can access knowledge with confidence, knowing that their information is handled with integrity and care.
Grandha Vahak processes personal information only where there is a valid legal basis to do so under applicable laws. We are committed to ensuring that all processing of personal information is lawful, fair, transparent, proportionate, and limited to specified purposes.
The legal basis for processing may vary depending on the nature of the Services you use, your relationship with Grandha Vahak, and the applicable legal or regulatory requirements.
Where required by law, Grandha Vahak will obtain your consent before processing your personal information. In other circumstances, processing may be carried out on other lawful grounds recognized under applicable laws.
Grandha Vahak may process your personal information based on your voluntary, informed, and specific consent.
Examples include:
Where consent forms the legal basis for processing, you may withdraw your consent at any time, subject to applicable legal or contractual limitations. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.
Grandha Vahak processes personal information where necessary to perform or administer a contract with you or to take steps at your request before entering into a contract.
This includes processing necessary to:
Without such processing, Grandha Vahak may be unable to provide certain Services.
Grandha Vahak may process personal information where required to comply with applicable laws, regulations, judicial orders, governmental directives, or other legally binding obligations.
Such processing may include:
Where permitted by applicable law, Grandha Vahak may process personal information for its legitimate business interests, provided that such interests are not overridden by your rights and freedoms.
These legitimate interests may include:
Whenever we rely on legitimate interests, we seek to ensure that such processing is proportionate, necessary, and respectful of your privacy.
In limited circumstances, Grandha Vahak may process personal information where reasonably necessary to protect the life, health, safety, or other vital interests of an individual or another person, where permitted or required by applicable law.
Such situations are expected to be exceptional and may include responding to emergencies, security incidents, or other circumstances involving immediate risks.
Grandha Vahak's mission is to promote literacy, education, and access to knowledge through responsible and lawful information processing.
Where permitted under applicable law, certain processing activities may support:
Where reasonably practicable, such activities are carried out using aggregated, anonymized, or de-identified information.
Where children participate in Grandha Vahak Services, personal information is processed only where there is an appropriate legal basis under applicable law.
Depending on the circumstances, this may include:
Grandha Vahak processes children's information with enhanced care and only to the extent reasonably necessary to provide the relevant educational or reading services.
Grandha Vahak processes contact information to communicate with Members regarding:
Where marketing or promotional communications require consent under applicable law, such communications will only be sent where the appropriate legal basis exists, and recipients may opt out where applicable.
Grandha Vahak may process information to improve its Services, provided that such processing complies with applicable legal requirements.
This may include:
Where reasonably practicable, these activities are performed using aggregated, anonymized, or de-identified information.
If Grandha Vahak intends to process personal information for a new purpose that is materially different from the purpose for which it was originally collected, we will:
Where processing is based on your consent, you may withdraw that consent at any time by contacting Grandha Vahak or through available account settings, where applicable.
Withdrawal of consent:
Grandha Vahak will process withdrawal requests in accordance with applicable legal requirements and operational procedures.
Grandha Vahak is committed to ensuring that every processing activity has a clear, appropriate, and lawful basis.
We continuously review our data processing practices to ensure they remain consistent with applicable privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 (India) and other applicable legal and regulatory requirements.
Our approach is guided by the principles of lawfulness, fairness, transparency, accountability, purpose limitation, data minimization, accuracy, security, and respect for the rights and privacy of every individual.
Where required by applicable law, Grandha Vahak will always seek appropriate consent or rely only upon another valid legal basis before processing personal information.
Grandha Vahak respects your privacy and is committed to processing your personal information in a lawful, fair, transparent, and responsible manner. Where required by applicable law, we obtain your consent before collecting, using, sharing, or otherwise processing your personal information.
By accessing or using the Grandha Vahak Platform, creating an account, subscribing to our Services, participating in our programs, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy and, where applicable, consent to the processing of your personal information as described herein.
Where consent is not the applicable legal basis, Grandha Vahak will process personal information only as otherwise permitted or required by applicable law.
Depending on the Service you use, Grandha Vahak may obtain your consent through one or more of the following methods:
Consent may also be obtained through a parent, legal guardian, educational institution, or authorized organizational representative where permitted by applicable law.
Providing personal information to Grandha Vahak is generally voluntary.
However, certain information is necessary for us to:
If you choose not to provide information that is reasonably required for these purposes, Grandha Vahak may be unable to provide some or all of the requested Services.
Where our Services are used by children or minors, Grandha Vahak expects consent or authorization to be provided by:
Parents, guardians, and participating institutions are encouraged to review this Privacy Policy before permitting children to participate in Grandha Vahak Services.
Where participation occurs through:
the participating institution, organization, or authorized community representative is responsible for obtaining any permissions, authorizations, or consents required under applicable law before sharing personal information with Grandha Vahak.
Grandha Vahak may reasonably rely on such representations unless we have reason to believe otherwise.
Where processing is based on your consent, you may withdraw that consent at any time by contacting Grandha Vahak or by using available account settings, where applicable.
Withdrawal of consent:
Grandha Vahak may retain certain information where retention is required by law or necessary to protect our legal rights or fulfill contractual obligations.
Where available, you may update your communication and privacy preferences by:
Certain operational communications, including account notifications, security alerts, transaction confirmations, and policy updates, may continue to be sent where necessary for the administration of your account or as required by law.
By providing information to Grandha Vahak, you represent and warrant that:
Grandha Vahak reserves the right to verify information where reasonably necessary and may suspend or restrict Services if materially inaccurate or fraudulent information is provided.
If Grandha Vahak intends to process your personal information for a purpose that is materially different from the purposes described in this Privacy Policy, we will:
Where required by applicable law, Grandha Vahak may maintain appropriate records demonstrating that consent has been obtained.
Such records may include:
These records are maintained for compliance, security, audit, dispute resolution, and legal purposes.
Grandha Vahak believes that meaningful consent is founded on transparency, informed choice, and respect for individual privacy.
We are committed to ensuring that consent is obtained, managed, and respected in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws. Where consent is required, we seek to ensure that it is free, specific, informed, unambiguous, and capable of being withdrawn, while balancing our contractual, operational, and legal obligations.
Our objective is to empower every Member, institution, organization, and community to make informed decisions about their personal information while enjoying a secure, trusted, and responsible reading ecosystem.
Grandha Vahak respects the confidentiality of your personal information and is committed to sharing it only where it is necessary, lawful, proportionate, and consistent with the purposes described in this Privacy Policy.
We do not sell, rent, trade, license, or otherwise commercially exploit your personal information to third parties for their independent advertising or marketing purposes.
Personal information is disclosed only where it is reasonably necessary to provide our Services, comply with legal obligations, protect legitimate interests, enforce our agreements, or with your authorization where required by applicable law.
Grandha Vahak may share limited personal information with carefully selected third-party service providers that assist us in operating our Platform and delivering our Services.
These service providers may include:
Such providers receive only the information reasonably necessary to perform their services on our behalf and are contractually or legally required to protect the confidentiality and security of the information they receive.
To facilitate the delivery and collection of books and other library materials, Grandha Vahak may share limited information with authorized logistics and delivery partners.
Information shared may include:
Logistics partners are authorized to use such information solely for fulfilling delivery and return services.
Grandha Vahak uses authorized third-party payment service providers, including Razorpay, to process online payments securely.
To facilitate payment processing, limited transaction-related information may be shared, including:
Grandha Vahak does not store or process complete payment card details, CVV numbers, UPI PINs, internet banking credentials, OTPs, or similar payment authentication information. Such information is processed directly by the payment service provider in accordance with its own privacy and security practices.
Where Members participate through schools, colleges, universities, or other educational institutions, Grandha Vahak may share information reasonably necessary to administer the agreed educational program.
This may include:
Where reasonably practicable, reports are provided in aggregated or statistical form.
Where literacy programs are sponsored through organizations, corporations, NGOs, charitable trusts, foundations, or Corporate Social Responsibility (CSR) initiatives, Grandha Vahak may share information reasonably necessary to administer the sponsored program.
Such information may include:
Unless expressly authorized or legally required, Grandha Vahak does not disclose unnecessary personal information to sponsoring organizations.
Where Members voluntarily participate in community initiatives such as:
Grandha Vahak may share limited operational information with authorized community coordinators where necessary to administer such programs.
Personal information unrelated to program administration is not disclosed without an appropriate legal basis or your authorization.
Grandha Vahak may disclose information to professional advisors where reasonably necessary, including:
Such disclosures are made only for legitimate business, regulatory, contractual, or legal purposes and are subject to appropriate confidentiality obligations.
If Grandha Vahak is involved in a proposed or completed:
relevant information may be disclosed to prospective or actual parties involved in the transaction, subject to appropriate confidentiality obligations and applicable legal requirements.
Where required by law, affected users will be notified before material changes affecting their personal information become effective.
Grandha Vahak may disclose personal information where required or permitted by applicable law, including in response to:
Where legally permissible, Grandha Vahak may review such requests to ensure they are valid and proportionate before disclosing information.
Grandha Vahak may disclose personal information where reasonably necessary to:
Such disclosures are limited to what is reasonably necessary under the circumstances.
Grandha Vahak may use or share information that has been aggregated, anonymized, or de-identified so that it does not reasonably identify an individual.
Such information may be used for:
Where reasonably practicable, aggregated information is prepared in a manner that does not permit the identification of individual Members.
Except as described in this Privacy Policy or required by applicable law, Grandha Vahak does not:
Our commitment is to collect and disclose only the minimum information reasonably necessary for the purposes for which it was collected.
Grandha Vahak may engage technology or infrastructure providers that process information in accordance with applicable laws and appropriate contractual safeguards.
Where personal information is transferred outside India, if applicable, Grandha Vahak will take reasonable steps to ensure that such transfers comply with the Digital Personal Data Protection Act, 2023, applicable governmental requirements, and other relevant legal obligations.
In circumstances not otherwise described in this Privacy Policy, Grandha Vahak may disclose your personal information where:
You may withdraw such authorization where permitted by applicable law, although this may affect our ability to provide certain Services.
Grandha Vahak believes that trust is earned through responsible stewardship of personal information.
Accordingly, we disclose personal information only where there is a legitimate operational, contractual, educational, security, regulatory, or legal need, and only to the extent reasonably necessary for that purpose.
We implement appropriate contractual, administrative, technical, and organizational safeguards to protect information shared with authorized third parties and require such parties to maintain appropriate standards of confidentiality, security, and compliance.
Our objective is to ensure that every disclosure of personal information is transparent, proportionate, accountable, and consistent with the principles of privacy, fairness, and respect for the rights of our Members.
Grandha Vahak engages carefully selected third-party service providers to support the operation, maintenance, security, and continuous improvement of the Platform and its related Services.
These service providers perform specific functions on behalf of Grandha Vahak and are permitted to access personal information only to the extent reasonably necessary to perform the services they have been engaged to provide.
Grandha Vahak remains responsible for ensuring that service providers are engaged in a manner consistent with applicable laws, contractual obligations, and this Privacy Policy.
Grandha Vahak may engage service providers in one or more of the following categories:
The categories of service providers may evolve as our Services expand.
In addition to online payments, Grandha Vahak may accept certain offline payment methods, subject to availability and applicable business policies.
Offline payment methods may include:
Grandha Vahak may use banking institutions and authorized payment service providers to facilitate these transactions.
Where Members choose to make payments using a Point-of-Sale (POS) card machine at an authorized Grandha Vahak location, the payment transaction is securely processed through the acquiring bank or its authorized payment processing network.
At present, Grandha Vahak utilizes POS payment facilities provided by Federal Bank Limited. Grandha Vahak may replace or add banking partners from time to time without prior notice.
Grandha Vahak does not store or retain:
These are processed securely by the banking institution and the applicable payment network.
For offline transactions, Grandha Vahak may receive limited transaction-related information including:
This information is used solely for:
Grandha Vahak may engage one or more scheduled commercial banks or regulated financial institutions to facilitate payment collection, settlement, and reconciliation.
Such banking partners process payment information in accordance with applicable banking regulations, payment industry standards, and their own privacy policies.
Grandha Vahak receives only the information reasonably necessary to confirm payment and administer the relevant Services.
Grandha Vahak may utilize third-party technology providers for services including:
These providers process information only as instructed by Grandha Vahak and in accordance with applicable contractual obligations.
Grandha Vahak may engage service providers to facilitate communications including:
These providers are not authorized to use personal information for their own independent marketing purposes.
To protect the Platform and its users, Grandha Vahak may engage providers specializing in:
Information accessed by such providers is limited to what is reasonably necessary to perform the relevant security functions.
Grandha Vahak may engage professional service providers, including:
These professionals are subject to professional duties of confidentiality and receive only information reasonably necessary to provide their services.
Grandha Vahak requires service providers to maintain appropriate standards of confidentiality and security.
Where appropriate, service providers are required to:
Grandha Vahak expects service providers to implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
While Grandha Vahak exercises due diligence in selecting service providers, no technology or security system can guarantee absolute security.
As our Platform evolves, Grandha Vahak may engage new service providers or discontinue existing service providers.
Such changes may occur to:
This Privacy Policy applies to all authorized service providers engaged by Grandha Vahak unless otherwise expressly stated.
Certain authorized service providers may operate infrastructure or process information outside India.
Where personal information is transferred internationally, Grandha Vahak will implement appropriate contractual, technical, and organizational safeguards and comply with the Digital Personal Data Protection Act, 2023, applicable governmental requirements, and other applicable laws.
Grandha Vahak carefully selects service providers based on their capability, reliability, security practices, and ability to support our commitment to privacy and data protection.
We require service providers to process personal information only for authorized purposes, maintain appropriate confidentiality, and implement reasonable security measures consistent with applicable legal and contractual requirements.
Our objective is to ensure that every third-party service provider entrusted with personal information maintains standards of privacy, integrity, security, and accountability that reflect the trust our Members place in Grandha Vahak.
Grandha Vahak facilitates membership subscriptions, security deposits, renewals, service charges, and other applicable payments through authorized third-party payment processors. We are committed to ensuring that payment transactions are conducted through secure and reliable payment infrastructure while minimizing the collection and processing of sensitive financial information.
"At present, Grandha Vahak utilizes POS payment facilities provided by Federal Bank Limited. We may change or add banking partners from time to time without updating every reference in this Privacy Policy, provided such changes do not materially affect how your personal information is processed."
Grandha Vahak does not operate as a bank, payment gateway, financial institution, or payment processor. We facilitate payments through authorized payment service providers in accordance with applicable laws and industry standards.
At present, Grandha Vahak processes online payments through:
Razorpay Software Private Limited ("Razorpay")
Additional payment processors may be introduced in the future where necessary to improve our Services, subject to applicable legal and regulatory requirements.
Razorpay may process payments using payment methods supported by its platform, including:
The availability of payment methods may vary depending on your location, banking institution, device, or applicable regulations.
To facilitate payment transactions, Grandha Vahak may share limited information with Razorpay, including:
Only the minimum information necessary to process the payment is shared.
Following the processing of a payment, Grandha Vahak may receive transaction-related information from Razorpay, including:
This information is used solely for operational, financial, accounting, customer support, audit, and legal purposes.
Grandha Vahak does not collect, receive, process, or store sensitive payment credentials, including:
These credentials are processed directly by Razorpay using its secure payment infrastructure.
Members should never disclose payment passwords, OTPs, PINs, CVVs, or authentication credentials to Grandha Vahak employees, customer support representatives, delivery personnel, volunteers, or any third party claiming to represent Grandha Vahak.
Payments processed through the Grandha Vahak Platform may include:
All applicable charges are displayed to the Member before payment confirmation.
If a payment is unsuccessful, cancelled, declined, or interrupted:
Grandha Vahak is not responsible for delays caused by banks, payment networks, or payment processors beyond our reasonable control.
Where refunds are approved in accordance with the applicable Membership Terms, Subscription Terms, or other contractual arrangements:
Approval of a refund does not guarantee the time required for the amount to appear in your account, which is determined by your financial institution and payment processor.
Grandha Vahak is committed to protecting payment-related information by:
While Grandha Vahak implements reasonable security measures, the security of payment transactions is also dependent on the payment processor, banking institutions, network providers, and the Member's own security practices.
To protect Members and the Platform, Grandha Vahak may use payment-related information to:
Grandha Vahak reserves the right to delay, suspend, or refuse transactions that reasonably appear to involve fraud, unlawful activity, or security risks.
Payment transactions are also subject to the applicable terms, conditions, and privacy policies of Razorpay and, where relevant, your bank, card issuer, UPI provider, or other financial institution.
Grandha Vahak encourages Members to review the policies of their payment providers before completing a transaction.
Grandha Vahak may introduce, replace, or discontinue payment processors from time to time to improve security, reliability, operational efficiency, or regulatory compliance.
Where such changes materially affect the processing of your personal information, Grandha Vahak will provide appropriate notice and update this Privacy Policy as required.
Grandha Vahak is responsible only for the payment-related information that we receive and process as described in this Privacy Policy.
We are not responsible for:
Nothing in this section limits any rights that cannot be excluded under applicable law.
Grandha Vahak is committed to providing Members with a secure, transparent, and reliable payment experience.
We process only the minimum payment-related information necessary to administer memberships and Services, while relying on authorized payment processors to securely handle sensitive payment credentials. We continuously review our payment practices to ensure compliance with applicable laws, industry standards, and evolving security requirements.
Our objective is to ensure that every payment made through the Grandha Vahak Platform is handled with integrity, accountability, and respect for the privacy and financial security of our Members.
Grandha Vahak provides a doorstep book delivery and return service through authorized logistics partners. These partners assist us in delivering books, collecting returns, transporting library materials, and supporting the efficient operation of our nationwide reading ecosystem.
We carefully select logistics partners based on operational capability, service quality, reliability, and their ability to maintain appropriate standards of privacy, confidentiality, and security.
Grandha Vahak shares only the minimum information reasonably necessary for the fulfillment of delivery-related services.
Logistics partners are engaged to facilitate services including:
Grandha Vahak may engage one or more authorized logistics providers to support our Services.
These may include:
Grandha Vahak may add, replace, or discontinue logistics partners from time to time based on operational, commercial, or regulatory requirements.
To facilitate deliveries and collections, Grandha Vahak may share limited information including:
Only the minimum information reasonably necessary for completing the shipment is shared.
Grandha Vahak does not provide logistics partners with information that is not reasonably necessary to complete delivery services.
Unless required by law or operational necessity, logistics partners are not provided with:
Members should never disclose passwords, OTPs, payment credentials, or other sensitive authentication information to delivery personnel.
To improve transparency and customer experience, Grandha Vahak may provide shipment tracking information, including:
Tracking information is provided solely to assist Members in monitoring their shipments.
To confirm successful delivery or collection, Grandha Vahak or its logistics partners may use one or more verification methods, including:
Verification methods may vary depending on the logistics partner, delivery location, and applicable operational requirements.
Where books are supplied under:
Grandha Vahak may coordinate deliveries through authorized institutional representatives, organization coordinators, community coordinators, or logistics partners.
Only the information reasonably necessary to complete the relevant program or delivery is shared.
Grandha Vahak and authorized logistics partners may communicate with Members regarding:
Such communications are limited to those reasonably necessary for the administration of delivery and logistics services.
Grandha Vahak requires logistics partners to:
Logistics partners are not authorized to use Member information for their own independent marketing or commercial purposes.
Where a shipment cannot be successfully delivered or collected, Grandha Vahak may:
Additional charges may apply where expressly provided under the applicable Membership Terms or Service Terms.
As Grandha Vahak expands its Services, we may engage additional logistics providers to improve:
Any new logistics partner will be required to maintain standards of privacy, confidentiality, and security consistent with this Privacy Policy and applicable law.
While Grandha Vahak exercises reasonable care in selecting and managing logistics partners, delivery services involve independent third-party providers.
Accordingly, Grandha Vahak is not responsible for delays, interruptions, service failures, or other events caused by circumstances beyond our reasonable control, including but not limited to:
Nothing in this section limits any rights that cannot be excluded under applicable law.
Grandha Vahak is committed to providing a secure, reliable, and transparent doorstep book delivery experience.
We work closely with authorized logistics partners to ensure that books reach our Members safely and efficiently while protecting the privacy and confidentiality of personal information. We apply the principles of data minimization, purpose limitation, and security by design, sharing only the information necessary to fulfill delivery services.
Our objective is to connect libraries and readers across India through a trusted logistics network that supports learning, accessibility, and responsible handling of every shipment.
Grandha Vahak is committed to maintaining a secure, reliable, and continuously improving digital platform. To achieve this, we may collect and process limited technical, operational, and usage information to understand how our Services are used, protect our systems against unauthorized activities, improve platform performance, and enhance the overall Member experience.
We design our analytics and security practices to be proportionate, privacy-conscious, and aligned with the principles of data minimization and purpose limitation.
Grandha Vahak may use analytics to:
Where reasonably practicable, analytics are performed using aggregated, anonymized, or de-identified information.
Operational analytics may include information such as:
This information helps us improve the functionality, stability, and reliability of our Services.
To protect our Members, books, systems, and infrastructure, Grandha Vahak continuously monitors its Platform for potential security threats.
Security monitoring may include:
Monitoring is conducted solely for legitimate security, operational, and legal purposes.
Grandha Vahak may use automated and manual processes to detect, investigate, and prevent:
Where appropriate, suspicious activities may be reviewed by authorized personnel or reported to competent authorities in accordance with applicable law.
Grandha Vahak employs reasonable administrative, technical, and organizational safeguards designed to protect personal information and maintain the security of the Platform.
These safeguards may include:
While we strive to implement robust security measures, no electronic system or method of transmission over the Internet can be guaranteed to be completely secure.
Grandha Vahak may use cookies, local storage, session identifiers, and similar technologies to:
For more information, please refer to Section 7 – Cookies & Similar Technologies of this Privacy Policy.
Grandha Vahak may engage trusted third-party analytics or monitoring service providers to help us understand platform performance, diagnose technical issues, and improve our Services.
Where such providers are used:
Grandha Vahak may change or add analytics providers as our operational needs evolve.
In the event of an actual or suspected security incident, Grandha Vahak may:
Our incident response procedures are designed to minimize disruption while protecting the confidentiality, integrity, and availability of our Services.
Members also play an important role in maintaining account security. You are responsible for:
Grandha Vahak will never request your password, OTP, UPI PIN, CVV, or other payment authentication credentials through email, telephone, SMS, or messaging applications.
Grandha Vahak may retain security logs, audit records, and technical logs for as long as reasonably necessary to:
Retention periods may vary depending on operational, legal, or security requirements.
While Grandha Vahak implements commercially reasonable safeguards to protect personal information, no method of electronic transmission, storage, or internet-based communication can be guaranteed to be completely secure.
Accordingly, Grandha Vahak cannot warrant or guarantee that unauthorized access, cyberattacks, data loss, or other security incidents will never occur. Members are encouraged to exercise appropriate caution when using online services and to maintain the security of their own devices and credentials.
Grandha Vahak regularly reviews and updates its analytics and security practices to address evolving technologies, emerging cybersecurity threats, operational requirements, and applicable legal obligations.
Security measures, monitoring tools, and analytics practices may be modified, enhanced, or replaced from time to time without materially affecting the level of protection afforded to personal information.
Protecting the privacy, security, and trust of our Members is fundamental to Grandha Vahak's mission.
We continuously invest in secure technologies, responsible analytics, and robust operational safeguards to maintain a safe and reliable reading ecosystem. Our approach is guided by the principles of privacy by design, security by design, data minimization, purpose limitation, accountability, and continuous improvement, ensuring that information is processed responsibly and in accordance with applicable laws.
Grandha Vahak remains committed to safeguarding personal information while delivering a secure, transparent, and enriching platform that connects readers, libraries, educational institutions, organizations, and communities across India.
Grandha Vahak recognizes that the security of personal information is fundamental to maintaining the trust of our Members, institutional partners, organizations, community participants, and other stakeholders. We are committed to implementing and maintaining appropriate administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, destruction, or accidental loss.
Our security program is based on industry best practices, the principles of Privacy by Design and Security by Design, and applicable legal and regulatory requirements.
Grandha Vahak continuously works to protect the confidentiality, integrity, availability, and resilience of the Platform and the information entrusted to us.
Our security objectives include:
Security measures are reviewed periodically and enhanced as technology and security risks evolve.
Grandha Vahak implements administrative controls that may include:
Access to personal information is restricted to authorized personnel who require such access to perform their legitimate responsibilities.
To protect information stored and transmitted through the Platform, Grandha Vahak may implement safeguards including:
Security controls are updated periodically to address emerging risks and technological advancements.
Where applicable, Grandha Vahak implements physical safeguards to protect facilities, equipment, and infrastructure that process or store information.
Such safeguards may include:
Grandha Vahak follows the principle of least privilege, ensuring that access to personal information is granted only to individuals who require it to perform authorized duties.
Access controls may include:
Unauthorized access to Member information is strictly prohibited.
Where appropriate and technically feasible, Grandha Vahak uses encryption technologies to protect information during transmission across public networks.
Encryption may be applied to:
Encryption methods are periodically reviewed to align with evolving industry practices.
Grandha Vahak continuously monitors its systems to identify potential security threats, vulnerabilities, and suspicious activities.
Monitoring activities may include:
Monitoring is conducted solely for legitimate security, operational, and compliance purposes.
If Grandha Vahak becomes aware of an actual or suspected security incident affecting personal information, we may:
The timing and content of any notification will depend on the nature of the incident and applicable legal obligations.
Grandha Vahak maintains appropriate backup and recovery measures designed to support business continuity and service resilience.
Backup practices may include:
Backup retention periods are determined based on operational, legal, and regulatory requirements.
Security is a shared responsibility. Members are encouraged to:
Grandha Vahak will never request your password, OTP, UPI PIN, CVV, or other sensitive payment authentication information through email, telephone, SMS, or messaging applications.
Where Grandha Vahak engages third-party service providers, payment processors, logistics partners, or technology providers, we require them to maintain appropriate security measures consistent with their services and applicable legal obligations.
While we exercise due diligence in selecting such providers, Grandha Vahak is not responsible for security practices outside our reasonable control.
Despite implementing reasonable administrative, technical, physical, and organizational safeguards, no method of electronic transmission, cloud storage, internet communication, or information processing system can be guaranteed to be completely secure or immune from unauthorized access, cyberattacks, technical failures, or other unforeseen events.
Accordingly, Grandha Vahak cannot guarantee absolute security of personal information. Members acknowledge and accept the inherent risks associated with the use of internet-based services.
Nothing in this Privacy Policy limits any rights or remedies available under applicable law.
Grandha Vahak regularly reviews and enhances its security practices to respond to:
Security controls may be updated, strengthened, or replaced without prior notice where such changes improve the protection of personal information.
If you believe your Grandha Vahak account has been compromised, detect suspicious activity, or identify a potential security vulnerability affecting our Platform, you should notify Grandha Vahak promptly through our designated support or security contact channels.
We encourage responsible reporting and will make reasonable efforts to investigate legitimate security concerns in a timely and appropriate manner.
Grandha Vahak is committed to maintaining a secure and trustworthy reading ecosystem for individuals, educational institutions, organizations, and communities across India.
We continuously invest in security technologies, operational safeguards, employee awareness, and responsible data management practices to protect the information entrusted to us. Our security framework is guided by the principles of confidentiality, integrity, availability, accountability, resilience, privacy by design, and continuous improvement, while remaining aligned with the Digital Personal Data Protection Act, 2023 (India) and other applicable legal and regulatory requirements.
Our objective is to safeguard personal information responsibly while supporting secure access to knowledge, literacy, and lifelong learning.
Grandha Vahak retains personal information only for as long as it is reasonably necessary to fulfill the purposes for which it was collected, including the provision of our Services, administration of memberships, compliance with legal and regulatory obligations, dispute resolution, enforcement of contractual rights, and the protection of our legitimate business interests.
We are committed to ensuring that personal information is not retained longer than necessary and that retention practices are governed by the principles of purpose limitation, data minimization, accountability, and secure disposal.
The length of time for which personal information is retained depends on several factors, including:
Where multiple retention periods apply, Grandha Vahak will retain the information for the longest period required or permitted by applicable law.
Information relating to membership accounts may be retained for as long as necessary to:
Following account closure, certain membership records may continue to be retained where required for legal, accounting, audit, taxation, or security purposes.
Grandha Vahak may retain records relating to:
These records assist in maintaining library integrity, operational continuity, customer support, and compliance with contractual obligations.
Grandha Vahak may retain transaction-related information necessary for:
Grandha Vahak does not retain complete payment card details, CVV numbers, UPI PINs, internet banking passwords, or other payment authentication credentials, which are processed directly by authorized payment processors.
Financial records are retained in accordance with applicable legal and taxation requirements.
Information relating to:
may be retained for the duration of the applicable program and for a reasonable period thereafter to support reporting, auditing, impact assessment, contractual obligations, and legal compliance.
Communications with Grandha Vahak, including:
may be retained to:
Grandha Vahak may retain:
These records are retained only for as long as reasonably necessary to protect the Platform, investigate security incidents, maintain system integrity, and comply with legal or regulatory obligations.
Notwithstanding any other provision of this Privacy Policy, Grandha Vahak may retain personal information for a longer period where retention is reasonably necessary to:
Where a legal hold applies, deletion or disposal of the relevant information may be suspended until the matter has been resolved.
When personal information is no longer required for the purposes described in this Privacy Policy and no legal or regulatory obligation requires its continued retention, Grandha Vahak will take reasonable steps to:
Residual copies may remain temporarily in backup systems until they are securely overwritten or deleted in accordance with Grandha Vahak's backup and disaster recovery procedures.
Where permitted by applicable law, Members may request the deletion, correction, or updating of certain personal information.
Grandha Vahak will evaluate such requests in accordance with:
Certain information may continue to be retained where Grandha Vahak is legally required or otherwise permitted to do so.
Grandha Vahak periodically reviews its retention practices to ensure that personal information is retained only for as long as necessary and that retention schedules remain consistent with:
Retention periods may be updated from time to time without materially affecting the rights of Members.
Grandha Vahak is committed to responsible information lifecycle management.
We retain personal information only for legitimate operational, contractual, educational, legal, regulatory, security, and business purposes. Once those purposes have been fulfilled, and subject to applicable legal requirements, we take reasonable steps to securely delete, anonymize, or dispose of the information using appropriate technical and organizational safeguards.
Our retention practices are designed to support transparency, accountability, privacy protection, and compliance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, while ensuring the continued integrity and reliability of the Grandha Vahak reading ecosystem.
Grandha Vahak respects your privacy and recognizes your rights concerning your personal information. Subject to applicable laws, contractual obligations, operational requirements, and legitimate legal limitations, you may exercise certain rights regarding the personal information that Grandha Vahak collects, uses, stores, and processes.
We are committed to handling all requests fairly, transparently, and within the timeframes required under applicable law.
You may request confirmation of whether Grandha Vahak processes your personal information and, where applicable, request access to the personal information that we hold about you.
Subject to applicable law, you may also request information regarding:
Access requests may be subject to identity verification and other lawful limitations.
You may request that inaccurate, incomplete, or outdated personal information be corrected or updated.
Where reasonably practicable, certain information may also be updated directly through your Grandha Vahak account.
Grandha Vahak may request appropriate verification before making material changes to personal information.
Subject to applicable laws and legitimate business or legal requirements, you may request the deletion of your personal information.
Grandha Vahak will evaluate such requests and, where appropriate, securely delete or anonymize the information.
However, certain information may continue to be retained where necessary to:
Where Grandha Vahak relies on your consent to process personal information, you may withdraw that consent at any time.
Withdrawal of consent:
Requests to withdraw consent will be processed in accordance with applicable law.
Where permitted by applicable law, you may object to or request restrictions on certain processing activities.
Grandha Vahak will review such requests based on:
Certain processing activities may continue where legally permitted or required.
You may request the closure of your Grandha Vahak account at any time.
Before an account can be permanently closed, Grandha Vahak may require the completion of outstanding obligations, including:
Closure of an account does not necessarily require the immediate deletion of all personal information, as certain records may need to be retained in accordance with applicable law.
Where applicable, you may choose to:
Please note that Grandha Vahak may continue to send essential operational communications relating to:
These communications are necessary for the proper administration of our Services.
If you believe that Grandha Vahak has processed your personal information in a manner inconsistent with this Privacy Policy or applicable law, you may contact us using the contact details provided in this Privacy Policy.
Where applicable, you may also have the right to submit a complaint to the competent regulatory or statutory authority having jurisdiction over data protection or privacy matters.
Grandha Vahak encourages Members to contact us first so that we may investigate and attempt to resolve concerns promptly and fairly.
To protect the privacy and security of our Members, Grandha Vahak may require reasonable verification of identity before responding to requests relating to personal information.
Verification procedures may vary depending on:
Where sufficient verification cannot be completed, Grandha Vahak may decline or delay the request until appropriate verification has been obtained.
The rights described in this Privacy Policy are subject to applicable laws and may be limited where necessary to:
Grandha Vahak will explain any applicable limitations where required by law.
You may exercise your privacy rights by contacting Grandha Vahak through the contact details provided in this Privacy Policy.
When submitting a request, please provide sufficient information to enable us to:
Grandha Vahak may request additional information where reasonably necessary to process your request.
Grandha Vahak will make reasonable efforts to acknowledge and respond to privacy-related requests within the timeframes required under applicable law.
The response time may vary depending on:
Where additional time is reasonably required, we will inform you where appropriate.
Grandha Vahak will not unlawfully discriminate against any Member for exercising their privacy rights.
However, certain Services, features, or benefits may become unavailable where personal information necessary for providing those Services is deleted or where consent is withdrawn.
Grandha Vahak is committed to respecting and protecting the privacy rights of every Member, educational institution, organization, and community participant.
We strive to ensure that individuals have meaningful control over their personal information while balancing our contractual, operational, legal, and security obligations. We will continue to review and improve our privacy practices in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.
Our goal is to provide a transparent, fair, and accountable process for exercising privacy rights while maintaining the integrity, security, and reliability of the Grandha Vahak Platform.
Grandha Vahak respects your right to discontinue using our Services and to request the deletion of your account, subject to applicable laws, contractual obligations, and legitimate operational requirements.
Members may request the deletion of their Grandha Vahak account at any time. However, account deletion does not automatically result in the immediate deletion of all personal information, as certain records may be retained where required or permitted by applicable law.
A Member may request account deletion by:
For security purposes, Grandha Vahak may require identity verification before processing an account deletion request.
Before an account can be permanently deleted, the Member must, where applicable:
Grandha Vahak reserves the right to delay account deletion until such obligations have been satisfied.
Once an account deletion request has been approved and processed, Grandha Vahak will take reasonable steps to delete or permanently anonymize personal information that is no longer required.
Subject to applicable law and technical feasibility, this may include:
Deletion may not be immediate and may require a reasonable processing period.
Notwithstanding an account deletion request, Grandha Vahak may retain certain information where necessary to:
Any retained information will continue to be protected in accordance with this Privacy Policy.
Where a Member participates through:
account deletion may also require coordination with the relevant institution, organization, or authorized program administrator to ensure that program-related obligations have been completed.
Deletion of an individual account will not automatically remove records required for institutional reporting, financial accountability, audit purposes, or aggregated program statistics.
Upon successful account deletion:
Any refund, security deposit settlement, or financial adjustment will be handled in accordance with the applicable Membership Terms, Subscription Terms, Refund Policy, and other governing agreements.
Following account deletion, certain information may temporarily remain within secure backup systems and disaster recovery environments.
Such information:
A former Member may create a new account after deletion, subject to:
Grandha Vahak reserves the right to refuse new registrations where reasonably necessary to protect the Platform, its Members, or its operations.
Grandha Vahak may retain limited information relating to deleted accounts where reasonably necessary to:
Such retained information will be limited to the minimum necessary for these purposes and will continue to be protected under this Privacy Policy.
Grandha Vahak will make reasonable efforts to process verified account deletion requests within the timeframes required by applicable law.
The time required may vary depending on:
Where additional time is reasonably required, Grandha Vahak may notify the Member accordingly.
Grandha Vahak reserves the right to decline or postpone an account deletion request where:
Any such decision will be made in accordance with applicable law and this Privacy Policy.
Grandha Vahak is committed to providing Members with a transparent and secure account deletion process while balancing our legal, contractual, operational, and security responsibilities.
We strive to honor verified deletion requests promptly, retain only the information necessary to meet legitimate legal and business requirements, and securely delete or anonymize information that is no longer required. Our practices are guided by the principles of data minimization, purpose limitation, accountability, and privacy by design, in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.
Our objective is to ensure that every Member has meaningful control over their account and personal information while preserving the integrity, security, and lawful operation of the Grandha Vahak Platform.
Grandha Vahak may communicate with Members and other users regarding our Services, literacy initiatives, educational programs, community activities, institutional partnerships, and other information that may be relevant to their interests.
We are committed to ensuring that our communications are lawful, transparent, respectful, and preference-based. We do not send unsolicited commercial communications where prohibited by applicable law.
This section applies only to marketing and promotional communications and does not apply to essential service-related communications required for the administration of your account or the provision of our Services.
Subject to your preferences and applicable law, Grandha Vahak may send communications relating to:
Marketing communications may be delivered through one or more of the following channels:
The availability of communication channels may vary depending on the Services you use and the preferences you have selected.
Where required by applicable law, Grandha Vahak will obtain your consent before sending promotional or marketing communications.
Consent may be obtained through:
Where marketing communications are based on your consent, you may withdraw that consent at any time.
You may opt out of receiving marketing communications at any time by:
We will make reasonable efforts to process opt-out requests promptly in accordance with applicable law.
Certain communications are essential for the operation of your account and the delivery of our Services. These communications are not considered marketing communications and generally cannot be opted out of while your account remains active.
Such communications may include:
These communications are necessary to administer your account and ensure the proper functioning of the Grandha Vahak Platform.
Grandha Vahak may use information such as your language preferences, reading interests, membership type, participation in programs, or previous interactions with the Platform to provide relevant book recommendations and literacy-related content.
Where personalization involves the processing of personal information beyond what is necessary to provide the Service, Grandha Vahak will do so only where permitted by applicable law.
You may modify certain personalization preferences through your account settings, where available.
Where you participate through:
Grandha Vahak may send communications relating to those specific programs, including schedules, participation updates, announcements, event information, and other operational messages.
Such communications are intended to support your participation in the relevant program and may not be considered marketing communications.
From time to time, Grandha Vahak may invite Members to participate in surveys, questionnaires, reviews, or feedback initiatives to improve our Services.
Participation in these activities is voluntary unless otherwise stated as part of a specific program or contractual arrangement.
Information collected through surveys may be used to:
Where reasonably practicable, survey results may be aggregated or anonymized before analysis or publication.
Grandha Vahak does not sell, rent, or disclose your personal information to third parties for their independent marketing, advertising, or commercial solicitation purposes.
If Grandha Vahak collaborates with a partner for a joint campaign, event, or literacy initiative, any sharing of personal information will occur only where there is an appropriate legal basis and in accordance with this Privacy Policy.
You may update your marketing and communication preferences at any time through the available account settings or by contacting Grandha Vahak.
Preference changes may take a reasonable period to become effective, and you may continue to receive communications that were already scheduled for delivery before your request was processed.
Grandha Vahak conducts its marketing communications in accordance with applicable laws and regulatory requirements, including the Digital Personal Data Protection Act, 2023 (India) and other applicable legislation governing electronic communications, consumer protection, and privacy.
Where required, Grandha Vahak maintains records of marketing preferences and consent to demonstrate compliance with applicable legal obligations.
Grandha Vahak believes that meaningful communication should inform, educate, and inspire—not overwhelm.
We are committed to providing relevant and responsible communications that support our mission of promoting reading, literacy, education, and lifelong learning. We respect your communication preferences, honor your choices regarding marketing, and strive to ensure that every promotional message is delivered transparently, lawfully, and with respect for your privacy.
Our objective is to keep you informed about opportunities to engage with the Grandha Vahak reading ecosystem while giving you appropriate control over how and when you receive marketing communications.
Grandha Vahak primarily operates its Services within the Republic of India and endeavors to process and store personal information in accordance with applicable Indian laws.
However, due to the nature of modern technology infrastructure and the use of trusted third-party service providers, certain personal information may be processed, accessed, stored, transmitted, or backed up outside India where operationally necessary and legally permissible.
Grandha Vahak is committed to ensuring that any international transfer of personal information is carried out responsibly, securely, and in accordance with applicable data protection laws.
"Grandha Vahak may migrate its infrastructure, databases, hosting environments, or technology providers from time to time to improve security, performance, scalability, business continuity, or regulatory compliance, provided that such changes remain consistent with this Privacy Policy and applicable law."
International transfers may occur where reasonably necessary for purposes including:
Such transfers are undertaken only where there is a legitimate operational, contractual, or legal requirement.
Grandha Vahak may engage reputable third-party service providers whose infrastructure, personnel, or systems may be located in multiple jurisdictions.
Where such providers process personal information on our behalf, Grandha Vahak requires them to:
Where personal information is transferred outside India, Grandha Vahak will take reasonable steps to ensure that such transfers are supported by an appropriate legal basis, including where applicable:
International transfers will only occur where permitted under the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.
Grandha Vahak implements reasonable safeguards designed to protect personal information during international transfers.
Such safeguards may include:
Our objective is to ensure that personal information receives a level of protection substantially equivalent to that provided under this Privacy Policy.
Depending on the services utilized, personal information may be processed or stored in one or more countries where Grandha Vahak or its authorized service providers maintain infrastructure or conduct operations.
These locations may change from time to time as our technology infrastructure evolves.
Grandha Vahak does not guarantee that personal information will always remain within a single jurisdiction.
Where personal information is processed in another jurisdiction, it may become subject to the lawful access requirements of governmental authorities, courts, regulators, or law enforcement agencies within that jurisdiction.
Grandha Vahak will disclose personal information only where required or permitted by applicable law and, where legally permissible, will take reasonable steps to ensure that such disclosures are limited to what is necessary.
As Grandha Vahak expands its Services, we may migrate or add hosting providers, cloud infrastructure, disaster recovery facilities, or technology partners located in different jurisdictions.
Such operational changes may result in international processing of personal information.
Any future international transfers will continue to be governed by this Privacy Policy and applicable legal requirements.
International transfer of personal information does not mean that Grandha Vahak sells or commercially exploits personal information.
Grandha Vahak does not sell, rent, or license Members' personal information to third parties for their independent marketing or commercial purposes.
Any international processing is limited to the purposes described in this Privacy Policy.
Where applicable under law, you may contact Grandha Vahak to obtain general information regarding:
Requests will be handled in accordance with applicable legal requirements and subject to reasonable confidentiality, security, and commercial considerations.
Grandha Vahak conducts international data transfers in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws governing cross-border data transfers.
Where required, we will implement appropriate contractual, technical, organizational, or legal safeguards before transferring personal information outside India.
If future laws or governmental notifications impose additional restrictions or conditions on international data transfers, Grandha Vahak will update its practices accordingly.
Grandha Vahak is committed to protecting personal information regardless of where it is processed or stored.
Whether information remains within India or is processed internationally by authorized service providers, we strive to ensure that appropriate privacy, confidentiality, and security safeguards are maintained throughout its lifecycle.
Our objective is to support a secure, resilient, and scalable technology infrastructure while respecting the privacy rights of our Members and complying with applicable legal and regulatory requirements.
Grandha Vahak may use automated technologies, algorithms, and rule-based systems to support the efficient operation, security, and administration of its Platform. These technologies are designed to improve service delivery, reduce operational errors, enhance user experience, and protect the integrity of our reading ecosystem.
Grandha Vahak does not use automated decision-making to make solely automated decisions that produce legal effects concerning you or similarly significant decisions, except where permitted or required by applicable law.
Where automated processes are used, they are generally intended to assist operational workflows and may be subject to appropriate human oversight where necessary.
Grandha Vahak may use automated systems to:
These automated processes are intended to improve efficiency and consistency while supporting Members and administrators.
The Platform may automatically generate communications relating to:
These notifications are generated based on predefined operational events and are necessary for the effective administration of the Services.
Grandha Vahak may use automated tools to identify activities that could indicate:
Where appropriate, automated alerts may be reviewed by authorized personnel before any significant action is taken.
Grandha Vahak may use automated systems to recommend books, reading categories, events, or literacy initiatives based on factors such as:
These recommendations are intended solely to enhance your reading experience and do not affect your legal rights or membership status.
Certain operational actions may be performed automatically according to predefined rules established under Grandha Vahak's Membership Terms and Platform policies.
Examples may include:
These processes are based on objective operational rules rather than subjective profiling.
Where an automated process may significantly affect a Member's access to Services, Grandha Vahak may, where appropriate and practicable:
Members may contact Grandha Vahak if they believe an automated process has resulted in an incorrect outcome.
Grandha Vahak makes reasonable efforts to ensure that automated systems operate accurately, consistently, and fairly.
However, automated systems may occasionally produce incorrect results due to:
Where such issues are identified, Grandha Vahak will make reasonable efforts to investigate and rectify them.
Grandha Vahak does not use automated profiling for the purpose of selling personal information, determining creditworthiness, employment eligibility, insurance decisions, or other commercial profiling unrelated to the provision of our Services.
Our automated systems are designed solely to support literacy services, membership administration, operational efficiency, and platform security.
As technology evolves, Grandha Vahak may introduce additional automation, artificial intelligence (AI), machine learning, or other advanced technologies to improve the Platform and Member experience.
Any such technologies will be implemented in accordance with applicable laws, this Privacy Policy, and our commitment to responsible, transparent, and ethical data processing.
Where required by law, Grandha Vahak will provide additional notices or obtain consent before implementing new forms of automated processing.
Grandha Vahak uses automated processing in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.
Where automated processing involves personal information, we implement reasonable safeguards to ensure fairness, transparency, accountability, and appropriate human oversight where legally required.
Grandha Vahak believes that technology should enhance—not replace—responsible human judgment.
We use automation to improve efficiency, accuracy, security, and the overall reading experience while ensuring that significant decisions affecting our Members are handled responsibly and, where appropriate, with human review.
Our objective is to build a trustworthy, transparent, and technology-enabled reading ecosystem that supports readers, educational institutions, organizations, and communities while respecting individual privacy and applicable legal rights.
The Grandha Vahak Platform may contain links to websites, applications, platforms, services, or other digital resources that are owned, operated, or controlled by third parties. These links are provided solely for the convenience of our Members and to enhance access to information, educational resources, payment services, logistics services, partner institutions, community initiatives, and other relevant content.
Unless expressly stated otherwise, the inclusion of a third-party link does not constitute an endorsement, recommendation, sponsorship, approval, or affiliation by Grandha Vahak.
Our Platform may contain links to external websites including, but not limited to:
When you select a third-party link, you leave the Grandha Vahak Platform and become subject to the terms, privacy policies, and practices of that third party.
Each third-party website or service maintains its own:
Grandha Vahak does not control and is not responsible for the privacy, security, availability, accessibility, or content of third-party websites or services.
We encourage you to review the privacy policies and terms of any third-party service before providing personal information or using their services.
Grandha Vahak may integrate or interact with trusted third-party services to support our operations, including services relating to:
Where personal information is shared with such service providers, it is done only for legitimate business purposes and in accordance with this Privacy Policy and applicable law.
Grandha Vahak may maintain official profiles or pages on various social media platforms.
Where you interact with Grandha Vahak through social media, your interactions may also be governed by the privacy policies and terms of the respective platform.
Activities such as:
may result in the collection or processing of information by both Grandha Vahak and the relevant social media platform, subject to each party's respective privacy practices.
The Platform may include embedded content such as:
Embedded content from third-party sources may function as though you have visited the third-party website directly and may collect information in accordance with that third party's own policies.
Grandha Vahak does not control the operation of such embedded content.
Grandha Vahak does not guarantee or warrant the accuracy, completeness, legality, availability, reliability, or suitability of any third-party content or services.
We are not responsible for:
Any interaction with a third-party service is undertaken at your own discretion and subject to the applicable third-party terms.
Where you conduct transactions directly with a third party, including payment providers, logistics partners, event organizers, educational institutions, or other service providers, the transaction is governed by the terms and policies of that third party.
Grandha Vahak is not a party to independent agreements entered into between Members and third parties unless expressly stated otherwise.
While Grandha Vahak carefully selects reputable service providers where appropriate, we cannot guarantee the security, privacy, or uninterrupted availability of third-party systems.
Members should exercise reasonable caution before:
As Grandha Vahak continues to expand its Services, we may introduce additional integrations with trusted third-party providers to improve:
Any such integrations will be implemented in accordance with this Privacy Policy and applicable legal requirements.
Where Grandha Vahak shares personal information with authorized third-party service providers, such sharing is undertaken only where there is an appropriate legal basis and only to the extent reasonably necessary to provide the requested Services.
We require our authorized service providers to maintain appropriate standards of confidentiality, security, and data protection consistent with their contractual obligations and applicable laws.
Grandha Vahak strives to collaborate only with trusted and reputable partners that support our mission of promoting reading, education, and lifelong learning.
While external websites and third-party services may enhance your experience, we encourage Members to make informed decisions when interacting with them and to review their respective privacy policies and terms before sharing personal information.
Our objective is to maintain a secure, transparent, and responsible ecosystem where third-party integrations complement our Services while respecting the privacy and rights of every Member.
Grandha Vahak may revise, amend, supplement, or otherwise update this Privacy Policy from time to time to reflect changes in our Services, technology, business operations, legal obligations, regulatory requirements, security practices, or other operational needs.
We encourage Members to review this Privacy Policy periodically to remain informed about how we collect, use, disclose, protect, and manage personal information.
This Privacy Policy may be updated for reasons including, but not limited to:
Every version of this Privacy Policy will display an Effective Date and, where appropriate, a Last Updated Date.
Unless otherwise specified, any revised version becomes effective from the Effective Date published on the Grandha Vahak Platform.
Previous versions may be retained for internal record-keeping, compliance, or legal purposes.
Where required by applicable law or where Grandha Vahak determines that a change materially affects Members' privacy rights or the processing of personal information, we may provide notice through one or more of the following methods:
The method of notification may vary depending on the nature and significance of the changes.
Subject to applicable law, your continued access to or use of the Grandha Vahak Platform after the Effective Date of an updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy.
Where applicable law requires your express consent for specific changes, Grandha Vahak will obtain such consent before processing your personal information in accordance with those changes.
Members are responsible for periodically reviewing this Privacy Policy to remain informed of any updates.
Grandha Vahak will make reasonable efforts to highlight significant changes; however, the absence of a specific notification does not limit the effectiveness of changes that are lawfully implemented and published.
Unless required by applicable law or with your consent, Grandha Vahak will not apply material changes to this Privacy Policy in a manner that unlawfully reduces the privacy protections applicable to personal information already collected.
Where legally required, any material changes affecting previously collected personal information will be implemented only after providing appropriate notice or obtaining any required consent.
As Grandha Vahak expands its ecosystem, this Privacy Policy may be updated to include additional provisions relating to:
Any such updates will remain subject to applicable laws and the privacy principles described in this Privacy Policy.
If any provision of this Privacy Policy is determined by a court of competent jurisdiction or other lawful authority to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by applicable law.
The invalid or unenforceable provision shall be interpreted, modified, or replaced, where possible, to achieve its intended purpose while remaining consistent with applicable law.
This Privacy Policy has been prepared in the English language.
Where Grandha Vahak provides translations into other languages for convenience, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency, ambiguity, or conflict between language versions.
Headings and section titles are provided solely for convenience and shall not affect the interpretation of this Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or any updates to it, you may contact Grandha Vahak using the contact details provided in the Contact Information section of this Privacy Policy.
We will make reasonable efforts to respond to legitimate inquiries in accordance with applicable legal requirements.
Grandha Vahak is committed to maintaining a Privacy Policy that is transparent, accurate, and aligned with evolving legal, technological, and operational standards.
As our reading ecosystem grows to serve individuals, educational institutions, organizations, and communities across India, we will continue to review and improve our privacy practices to ensure that personal information is handled responsibly, securely, and fairly.
Our commitment to privacy extends beyond legal compliance—we strive to build lasting trust by keeping our Members informed of meaningful changes and by maintaining a policy that reflects the principles of transparency, accountability, privacy by design, and continuous improvement.
This Privacy Policy, together with any matters relating to the collection, use, disclosure, processing, retention, protection, or transfer of personal information by Grandha Vahak, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.
Without limitation, this Privacy Policy shall be interpreted and administered in accordance with all applicable laws, rules, regulations, and governmental directives, including, where applicable:
Where any applicable law is amended, repealed, replaced, or superseded, this Privacy Policy shall be interpreted to reflect the corresponding successor legislation to the extent legally permissible.
Subject to any mandatory rights available under applicable law, the courts located in Chennai, Tamil Nadu, India shall have exclusive jurisdiction over any dispute, claim, proceeding, or legal action arising out of or relating to:
Each Member irrevocably submits to the exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu, India.
Before initiating formal legal proceedings, Grandha Vahak encourages Members to first contact us with their concerns so that we may attempt to resolve the matter amicably and in good faith.
Nothing in this section prevents either party from seeking any interim, injunctive, equitable, or statutory relief before a court of competent jurisdiction where such relief is available under applicable law.
Grandha Vahak may cooperate with competent governmental authorities, regulatory bodies, law enforcement agencies, courts, or other lawful authorities where required or permitted by applicable law.
Such cooperation may include the disclosure of information where legally required, subject to applicable legal safeguards and this Privacy Policy.
If any provision of this Privacy Policy is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be interpreted, modified, or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Any provisions of this Privacy Policy which, by their nature, are intended to survive termination of your account, membership, or use of the Services—including provisions relating to data retention, confidentiality, liability, dispute resolution, governing law, and legal compliance—shall continue to remain in effect to the extent permitted by applicable law.
Grandha Vahak is committed to conducting its operations in accordance with the laws of the Republic of India and maintaining responsible, transparent, and lawful privacy practices.
By establishing Chennai, Tamil Nadu as the exclusive jurisdiction for legal proceedings, we aim to provide clarity, consistency, and legal certainty for both Grandha Vahak and its Members. We will continue to review and update our privacy practices to remain aligned with applicable laws, judicial developments, and regulatory requirements.
Grandha Vahak is committed to maintaining a transparent, fair, and efficient grievance redressal mechanism for all Members, educational institutions, organizations, community participants, partners, and other users of our Services.
If you have any concerns regarding your personal information, privacy rights, membership, platform usage, or any matter arising under this Privacy Policy, you may contact us through the grievance mechanism described below.
We are committed to acknowledging, investigating, and resolving legitimate grievances in a timely, impartial, and lawful manner.
You may submit a grievance relating to matters including, but not limited to:
In accordance with applicable Indian laws, Grandha Vahak has designated a Grievance Officer to address privacy-related concerns and other eligible grievances.
Grievance Officer
Mr. Rinu Varghese
Designation: General Manager – Grandha Vahak
Registered Office
Grandha Vahak
Ground Floor, No. 30, Jayam Nagar,
Navallur, SIPCOT Industrial Park,
Sriperumbudur, Kancheepuram District,
Tamil Nadu – 602105, India.
Email: grievance@grandhavahak.com
Note: Grandha Vahak may update the contact details of the Grievance Officer from time to time. The latest contact information will always be available on the official Grandha Vahak Platform.
To help us investigate your grievance efficiently, please provide, where applicable:
Providing complete and accurate information will assist us in resolving your grievance more efficiently.
For security and privacy reasons, Grandha Vahak may request reasonable verification of your identity before processing grievances relating to personal information or account-specific matters.
Failure to complete the required verification may delay or prevent resolution of certain requests.
Upon receiving a grievance, Grandha Vahak may:
Each grievance is reviewed on its own facts and circumstances.
Grandha Vahak will make reasonable efforts to acknowledge and resolve grievances within the timeframes prescribed by applicable law or, where no statutory timeframe applies, within a reasonable period based on the complexity of the matter.
Certain grievances involving legal proceedings, regulatory investigations, fraud prevention, or third-party dependencies may require additional time.
Where appropriate, we will keep you informed regarding the status of your grievance.
If you are not satisfied with the resolution provided by Grandha Vahak, you may have the right, subject to applicable law, to seek appropriate remedies before the competent regulatory authority, tribunal, or court having jurisdiction.
Nothing in this Privacy Policy limits any statutory rights or legal remedies available to you under applicable law.
Grandha Vahak encourages all grievances to be submitted honestly and in good faith.
Knowingly submitting false, misleading, fraudulent, abusive, or malicious complaints may result in appropriate action, including the rejection of the grievance and, where applicable, actions permitted under law or our Terms and Conditions.
Grandha Vahak will treat grievance-related information with appropriate confidentiality and will use such information only for:
Information relating to grievances will be disclosed only where reasonably necessary or where required by applicable law.
Grandha Vahak periodically reviews grievance records to identify recurring issues, improve operational processes, strengthen privacy protections, and enhance the overall Member experience.
Lessons learned from grievance handling may be used to improve policies, procedures, training, technology, and service quality.
Grandha Vahak believes that effective grievance resolution is an essential part of building trust, accountability, and long-term relationships with our Members and partners.
We are committed to providing an accessible, transparent, respectful, and fair grievance redressal process that enables concerns to be addressed promptly and responsibly. Our grievance mechanism is designed to support compliance with the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000, and other applicable laws, while ensuring that every concern is handled with professionalism, integrity, and due care.
Grandha Vahak welcomes your questions, feedback, requests, and concerns regarding this Privacy Policy, your personal information, or any aspect of our Services.
If you need assistance relating to privacy, membership, account management, institutional programs, organization partnerships, community initiatives, or any other matter, you may contact us using the appropriate communication channel below.
Grandha Vahak
Registered Office
Ground Floor, No. 30, Jayam Nagar,
Navallur, SIPCOT Industrial Park,
Sriperumbudur, Kancheepuram District,
Tamil Nadu – 602105, India.
Website: https://grandhavahak.com
For faster assistance, please contact the appropriate department:
Unless otherwise notified, Grandha Vahak's customer support and administrative offices operate during the following business hours:
Monday to Saturday
09:30 AM – 06:30 PM (Indian Standard Time)
Responses may be delayed on Sundays, public holidays, or during officially announced maintenance periods.
Requests relating to:
should be directed to:
or
where appropriate.
Grandha Vahak may require reasonable identity verification before processing requests involving personal information.
Formal legal notices, regulatory communications, court documents, and other official correspondence intended for Grandha Vahak should be sent to:
or to our Registered Office address specified above.
Receipt of electronic communications does not automatically constitute legal acceptance unless acknowledged by an authorized representative of Grandha Vahak.
Dedicated support is available for our specialized platforms:
Grandha Vahak Institutions: institutions@grandhavahak.com
Grandha Vahak Organizations (CSR & Partnerships): organizations@grandhavahak.com
Grandha Vahak Communities: communities@grandhavahak.com
These contact channels assist with onboarding, partnership enquiries, program administration, reporting, implementation support, and operational coordination.
Grandha Vahak aims to respond to enquiries within a reasonable timeframe.
Response times may vary depending on:
Certain legal, regulatory, or privacy-related requests may require additional review before a final response can be provided.
Grandha Vahak may retain records of communications submitted through email, contact forms, telephone conversations (where legally permitted), support tickets, or other official communication channels for purposes including:
Such records are handled in accordance with this Privacy Policy and applicable laws.
Grandha Vahak may update its contact details, support channels, office locations, or departmental email addresses from time to time.
The most current contact information will always be published on the official Grandha Vahak Platform.
Grandha Vahak believes that accessible and transparent communication is essential to building trust with our Members, educational institutions, organizations, community partners, and all users of our Services.
We are committed to providing responsive, professional, and reliable support while ensuring that enquiries, privacy requests, grievances, and legal communications are handled with integrity, confidentiality, and due care. Our objective is to make it easy for every individual and partner to reach the right team and receive timely assistance throughout their association with Grandha Vahak.
To promote transparency, accountability, and effective governance, Grandha Vahak maintains a version history of this Privacy Policy. This enables Members, educational institutions, organizations, community partners, and other users to identify when revisions have been made and to understand the evolution of our privacy practices over time.
Unless otherwise required by applicable law, only the most recent version of this Privacy Policy shall govern the collection, use, disclosure, processing, retention, and protection of personal information.
The Version History is maintained to:
Grandha Vahak uses an internal version numbering system to identify each published edition of this Privacy Policy.
Version numbers may change due to:
Editorial or formatting changes that do not materially affect Members' rights may not always require a major version increment.
| Document Name | Grandha Vahak Privacy Policy |
| Current Version | Version 1.0 |
| Effective Date | 20 September 2023 |
| Last Updated | 01 April 2026 |
| Approved By | Grandha Vahak Management |
| Applicable Platforms | Grandha Vahak, Grandha Vahak Institutions, Grandha Vahak Organizations, Grandha Vahak Communities |
| Version | Effective Date | Summary of Changes | Status |
|---|---|---|---|
| 1.0 | 20 September 2023 | Initial release of the comprehensive Privacy Policy applicable to all Grandha Vahak platforms. | Current |
Additional versions will be recorded as the Privacy Policy evolves.
Future versions may include updates relating to:
Where required by law, Members will be notified of material changes before they become effective.
Grandha Vahak may retain previous versions of this Privacy Policy for:
Archived versions may not always be publicly available but may be retained in accordance with applicable legal and operational requirements.
In the event of any inconsistency between previous versions and the current version of this Privacy Policy, the most recent published version shall prevail from its Effective Date, unless otherwise required by applicable law.
Nothing in the Version History shall limit any legal rights that accrued under earlier versions where such rights are protected by applicable law.
Grandha Vahak periodically reviews its privacy practices to ensure that this Privacy Policy remains accurate, relevant, legally compliant, and aligned with industry best practices.
Policy revisions are undertaken with the objective of strengthening privacy protection, improving transparency, enhancing security, and supporting the continued growth of the Grandha Vahak ecosystem.
This Privacy Policy constitutes an official governance document of Grandha Vahak.
No modification, amendment, or waiver of any provision shall be valid unless approved through Grandha Vahak's authorized governance process and published as an updated version on the official Platform.
Members are encouraged to refer only to the latest published version available through the official Grandha Vahak websites.
Grandha Vahak believes that transparency extends beyond how we protect personal information—it also includes being open about how our policies evolve over time.
By maintaining a clear Version History, we demonstrate our commitment to accountability, continuous improvement, and responsible governance. As technology, laws, and our Services continue to evolve, we will ensure that our Privacy Policy remains current, comprehensive, and aligned with our mission of building a trusted, secure, and reader-centric ecosystem across all Grandha Vahak platforms.
| Field | Value |
| Version | 1.0 |
| Document Status | Approved |
| Effective Date | Your official launch date |
| Last Updated | Same as Effective Date (for Version 1.0) |
| Document Owner | Grandha Vahak Management |
| Policy Applies To | grandhavahak.com, institutions.grandhavahak.com, organizations.grandhavahak.com, communities.grandhavahak.com |
This Privacy Policy represents the official privacy and data protection practices of Grandha Vahak and applies to all Services provided through the Grandha Vahak ecosystem, including:
By accessing or using any Grandha Vahak Platform, you acknowledge that you have read, understood, and accepted this Privacy Policy to the extent permitted by applicable law.
Where your consent is required by applicable law for specific processing activities, Grandha Vahak will obtain such consent separately before undertaking those activities.
This Privacy Policy should be read together with the following documents, where applicable:
In the event of any conflict between this Privacy Policy and any mandatory provision of applicable law, the applicable law shall prevail to the extent of such conflict, and the remaining provisions of this Privacy Policy shall continue in full force and effect.
Grandha Vahak remains committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. As our platform evolves, we will continue to uphold the principles of transparency, accountability, fairness, and responsible data stewardship while fostering a trusted reading ecosystem for individuals, educational institutions, organizations, and communities across India.
End of Privacy Policy
Thank you for trusting Grandha Vahak with your personal information.