Community Guidelines

Welcome to the Grandha Vahak Community.

Grandha Vahak is committed to fostering a safe, respectful, inclusive, and knowledge-focused environment for all Members, Institutions, Organizations, Communities, partners, and visitors using the Grandha Vahak Platform. These Community Guidelines are intended to promote positive interactions, responsible participation, and the ethical use of the Platform and its services.

By accessing or using any Grandha Vahak website, application, service, or community feature, you agree to comply with these Community Guidelines, together with the Terms & Conditions, Membership Agreement, Subscription Terms, Privacy Policy, Book Borrowing Policy, and all other applicable Grandha Vahak policies.

These Community Guidelines apply to all interactions on the Grandha Vahak Platform, including user communications, support interactions, community discussions, feedback, reviews, and any other activities conducted through Grandha Vahak services. Failure to comply with these Guidelines may result in warnings, content removal, suspension of privileges, termination of Membership, or other actions permitted under applicable law and Grandha Vahak policies.

Grandha Vahak is built on the principles of learning, collaboration, and mutual respect. Every Member is expected to interact with others in a courteous, professional, and considerate manner, helping to create a welcoming environment for readers, institutions, organizations, communities, partners, and visitors.

Members shall:

• Treat all individuals with courtesy, dignity, and respect.
• Use polite, professional, and appropriate language in all communications.
• Respect differing opinions, cultures, backgrounds, beliefs, and perspectives, even where disagreements arise.
• Engage in discussions in a constructive and responsible manner.
• Help maintain a safe, positive, inclusive, and knowledge-focused learning environment.
• Cooperate with Grandha Vahak staff, support personnel, logistics partners, and other Members in a respectful manner.
• Avoid conduct that may intimidate, harass, insult, embarrass, or otherwise negatively affect the experience of others.

Grandha Vahak does not tolerate abusive, threatening, discriminatory, hateful, or disrespectful behavior. Members are expected to contribute positively to the community and uphold these standards in all interactions conducted through the Grandha Vahak Platform. Failure to comply with this section may result in appropriate action under these Community Guidelines and other applicable Grandha Vahak policies.

To maintain a safe, respectful, and trustworthy community, Members must not engage in any conduct that is unlawful, harmful, disruptive, or inconsistent with the purpose of the Grandha Vahak Platform.

Members shall not:

• Harass, threaten, abuse, intimidate, stalk, or bully any individual.
• Post, upload, transmit, or share hateful, discriminatory, defamatory, obscene, vulgar, or otherwise offensive content.
• Share, promote, or distribute illegal, harmful, fraudulent, or misleading material.
• Intentionally spread false or misleading information that may harm individuals, organizations, or the integrity of the Platform.
• Impersonate another person, Member, Institution, Organization, Community, Grandha Vahak representative, or any other entity.
• Engage in fraud, identity theft, phishing, scams, or other deceptive practices.
• Send spam, unsolicited advertisements, chain messages, or promotional content without authorization.
• Introduce viruses, malware, malicious code, or attempt to interfere with the security, stability, or normal operation of the Platform.
• Attempt to gain unauthorized access to accounts, systems, networks, or data.
• Circumvent or attempt to bypass any security measures, operational controls, or platform restrictions.
• Use the Platform for any unlawful, unauthorized, or improper purpose.

Grandha Vahak reserves the right to investigate any suspected violation of these Community Guidelines and may, at its sole discretion, remove content, restrict platform features, suspend or terminate Membership, report unlawful activities to the appropriate authorities, or take any other action permitted under applicable law and Grandha Vahak policies.

Grandha Vahak respects the intellectual property rights of authors, publishers, libraries, licensors, and other rights holders. Members are expected to use all books, content, and materials available through the Grandha Vahak Platform in a lawful and responsible manner and in accordance with applicable intellectual property laws.

Members shall not:

• Upload, publish, distribute, or share copyrighted material without the necessary authorization or legal permission.
• Copy, scan, photograph, digitize, reproduce, record, transmit, or otherwise distribute borrowed books or any substantial portion thereof in violation of applicable copyright laws.
• Remove, alter, conceal, or tamper with any copyright notices, trademarks, ownership marks, or other proprietary notices.
• Infringe or violate the intellectual property rights of authors, publishers, libraries, licensors, Grandha Vahak, or any third party.
• Use the Grandha Vahak Platform or its services to facilitate or promote copyright infringement or other unauthorized use of protected works.

Members remain solely responsible for ensuring that their use of books, content, and other materials complies with applicable intellectual property laws. Any violation of intellectual property rights may result in the removal of content, suspension or termination of Membership, legal action by the rights holder or Grandha Vahak, and any other remedies available under applicable law.

Members are responsible for maintaining the security and integrity of their Grandha Vahak account. Each Member is accountable for all activities conducted through their registered account and must take reasonable steps to protect their account credentials from unauthorized access or misuse.

Members are responsible for:

• Maintaining the confidentiality and security of their account credentials, including usernames, passwords, and any authentication methods.
• Providing accurate, complete, and up-to-date account information and promptly updating any changes.
• Ensuring that their Membership account is used only by the registered Member and not shared, transferred, or made available to any other person.
• Immediately notifying Grandha Vahak through the Support Ticket System or other official support channels if they suspect unauthorized access, unauthorized use, loss of credentials, or any security breach affecting their account.
• Logging out of their account when accessing the Platform from shared or public devices.

Members are responsible for all activities carried out through their account until Grandha Vahak is notified of unauthorized access and has had a reasonable opportunity to take appropriate action. Failure to protect account credentials or comply with this section may result in unauthorized use of the account, suspension of Membership, or other actions permitted under the applicable Grandha Vahak policies and the laws of the Republic of India.

Grandha Vahak encourages all Members to help maintain a safe, respectful, and trustworthy community by promptly reporting any activity that may violate these Community Guidelines or other applicable Grandha Vahak policies.

Members are encouraged to report, including but not limited to:

• Abuse, harassment, bullying, or threatening behavior.
• Fraud, impersonation, or deceptive practices.
• Violations of these Community Guidelines or other Grandha Vahak policies.
• Inappropriate, illegal, harmful, or offensive content.
• Copyright or intellectual property concerns.
• Unauthorized access or suspected account misuse.
• Technical misuse, security vulnerabilities, or attempts to disrupt the Platform.
• Any other activity that may compromise the safety, security, or integrity of the Grandha Vahak Platform.

The Grandha Vahak Support Ticket System is the preferred method for reporting violations. Where the Support Ticket System is unavailable, Members may use the official support channels provided by Grandha Vahak.

All reports will be reviewed in a fair and reasonable manner. Grandha Vahak may investigate reported matters, request additional information where necessary, and take appropriate action in accordance with these Community Guidelines, the Membership Agreement, and applicable law. Reporting a concern does not guarantee that a specific action will be taken, and Grandha Vahak reserves the right to determine the appropriate response based on the facts and circumstances of each case.

Grandha Vahak reserves the right to enforce these Community Guidelines to protect the safety, security, integrity, and proper operation of the Grandha Vahak Platform. Where a Member or user violates these Guidelines or any other applicable Grandha Vahak policy, Grandha Vahak may take such action as it considers reasonable and appropriate based on the nature and severity of the violation.

Depending on the circumstances, Grandha Vahak may, at its sole discretion:

• Remove or restrict access to content that violates these Community Guidelines.
• Issue warnings or request corrective action.
• Suspend or limit access to specific platform features or services.
• Suspend borrowing privileges.
• Suspend or terminate the Member's account, Membership, or Subscription.
• Restrict or permanently deny access to the Grandha Vahak Platform.
• Recover losses or damages where permitted by applicable law.
• Report unlawful activities to the appropriate authorities.
• Initiate civil or other legal proceedings where permitted by applicable law.
• Take any other lawful action necessary to protect Grandha Vahak, its Members, affiliated libraries, partners, or the Platform.

Grandha Vahak will, where reasonably practicable, assess each matter based on its individual facts and circumstances before determining the appropriate enforcement action. Nothing in these Community Guidelines limits any rights or remedies available to Grandha Vahak under the Terms & Conditions, Membership Agreement, Subscription Terms, or the laws of the Republic of India.

Grandha Vahak reserves the right to revise, amend, update, or replace these Community Guidelines at any time to reflect changes in applicable laws, regulatory requirements, technology, business operations, community standards, security practices, or the services offered through the Grandha Vahak Platform.

Unless otherwise required by law or operational necessity, any revisions to these Community Guidelines shall apply prospectively and shall not affect actions or decisions already taken before the revised Guidelines become effective.

Where reasonably practicable, Grandha Vahak may notify Members of material changes through the Grandha Vahak Platform, Email, WhatsApp, or other official communication channels. Members are encouraged to review these Community Guidelines periodically to remain informed of the latest version.

Continued use of the Grandha Vahak Platform after the Effective Date of the revised Community Guidelines constitutes acceptance of the updated Guidelines, unless applicable law requires a different form of consent. Where a Member does not agree with the revised Guidelines, the Member should discontinue using the Platform and may cancel their Membership in accordance with the applicable Grandha Vahak policies.

These Community Guidelines shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

Any dispute, claim, controversy, or legal proceeding arising out of or relating to these Community Guidelines, the use of the Grandha Vahak Platform, or participation in the Grandha Vahak community shall be subject to the exclusive jurisdiction of the competent courts and tribunals located in Chennai, Tamil Nadu, India, including the High Court of Judicature at Madras, where applicable.

The parties agree to submit exclusively to the jurisdiction of such courts and tribunals for the resolution of all disputes arising under or in connection with these Community Guidelines.

Grandha Vahak is committed to maintaining a safe, respectful, and welcoming community. Members who have questions, wish to report violations, or require assistance regarding these Community Guidelines are encouraged to contact us through the following official support channels.

Preferred Support Channel

Grandha Vahak Support Ticket System

The Support Ticket System is the preferred method for reporting community concerns, policy violations, abusive behavior, technical misuse, or any other issues relating to the Grandha Vahak Platform.

Secondary Support Channel

If the Support Ticket System is unavailable or inaccessible, Members may contact Grandha Vahak by email at:

support@grandhavahak.com

Grandha Vahak will make reasonable efforts to review and respond to all legitimate enquiries and reports in accordance with its internal support and moderation procedures.